Find and read reviews with confidence

Claim taking way too long to adjudicate

Quick tip: don't auto send a customer service form to someone who you are failing to provide your service to...

Response to claims are extremely slow and frustrating. Customer service is a plus.

He resolved the problem as much as he could. My claim (2444415) had the wrong amount listed. An additional email didn't resolve the error. He said he would fix the total an send it to the adjusters. We'll see what happens.

You guys have amazing customer service!! Latonya was so sweet, thoughtful and very caring!! Thank you

When I first purchased the insurance I guess I was not really clear of what was or not covered by the plan. I was sorry to see that all of the regular visits or sick visits(1) were not covered. I'm glad atleast the teeth removal is covered and I don't mind paying the 10% co-pay. Thank you Michele Modica

I do not understand why an ear infection is not covered.

Trupanion is a great company as represented by Carmin the agent that I've been dealing with since my dog came down with cancer. I would definitely recommend you to anyone!

Quick, efficient, and helpful! What more can you ask for during a stressful time. The claim was very easy to file. We received email updates on the claim status and the check with 2 weeks. Thank you for making the process so easy. Cody, our 3 year old Shiba Inu, had pancreatitis. We have had him insured since we adopted him as a rescue pup. Vet visit and referral to an emergency vet, X-rays, Ultrasound, CT scan, and 3 nights in the ICU came to a total of around $2400. We turned in our claim once we got home...so easy to do it online. After deductibles and 80% coverage we received a little over $1700. I had one question and called customer service and I got a real rep who was very helpful!

We got our cat and dog pet insurance through Healthy Paws hoping we would never have to use it (so much so that I forgot we had even purchased it until we needed it). I signed them up after a coworker had a scare with his chihuahua that ended up being undiagnoseable (he's fine tho) and also a few thousand dollars. A few months after this incident we noticed a shadow in our cat's eye. She's a short hair exotic (like a short haired Persian) so her eyes are like 40% of her face and the shadow wasn't hard to miss. We caught is early but she had to have surgery on her cornea. Sitting in the doctor's office we were ready to sign up for the most proactive treatment (which ended up being surgery) without thinking of cost. I cannot tell you how comforting it was to know that we could make the best decision for our cat and her quality of life WITHOUT having to consider how much each treatment cost. Honestly. We would have paid the couple of thousands of dollars for her treatment because we adore her and love her and want her to be happy and healthy. But with Healthy Paws by our side, we didn't have to shoulder that financial burden alone. They were quick with reimbursement and even sent and email to check in on our cat's progress and recovery. The things they don't cover I honestly think of as costs being built into the cost of caring for a cat or a dog or both. Things like vet bills, vaccinations, dental cleanings. But things you may not budget for (or cannot budget for) like accidents and disease come at such a high cost that the monthly premium for Healthy Paws was worth that piece of mind. I have been recommending Healthy Paws to all of my friends and family since our cat had surgery. They truly have been wonderful.