5
out of 5
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2
out of 5
You raise the premiums too much too often making clients feel penalized for usage of insurance.
You raise the premiums too much too often making clients feel penalized for usage of insurance.
- INSURER: Trupanion
- POSTED: 05/30/2017
- BY: Johnah
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
2
out of 5
5
out of 5
5
out of 5
I originally got insurance for our cats because they were frequently outdoors and at risk of injury.
I originally got insurance for our cats because they were frequently outdoors and at risk of injury. We recently built them an enclosure to keep them safe and I was literally just about to cancel insurance, thinking there was no longer any need. Last week, our 8 year old 'kitten' fell suddenly ill and we had no idea why. After three trips to the ER, and one trip to her regular doctor, she passed away while awaiting what would have been a nearly $5000.00 battery of tests at a specialist clinic to try and determine if there was a chance to treat what ever it was. If anyone were to ask me if insurance is worth the cost, even if there is little risk involved, I would say yes, there is no doubt. Thank you Trupanion for being there and being willing to step up, no questions asked, even though we were not able to save our precious baby.
- INSURER: Trupanion
- POSTED: 05/30/2017
- BY: Christopher
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
5
out of 5
5
out of 5
5
out of 5
I called in to inquire about Dental coverage for our 5 year old Boarder Collie.
I called in to inquire about Dental coverage for our 5 year old Boarder Collie. Was a little disappointed that root canals are not covered, especially with the cost of our premiums. I believe that the age of the animal should be taken into consideration and each case should be reviewed individually. I do have to say that the customer service was exceptional. I even received a follow-up call to indicate that she had given me some wrong information. It would have been easy for her to not call back and ignore the error...I was grateful for the update!
- INSURER: Trupanion Canada
- POSTED: 05/30/2017
- BY: Brandy
- BREED:
- AGE OF PET: Over 11 years
5
out of 5
I feel that you are not paying 90% and are using legal speak to get out of paying your share.
I feel that you are not paying 90% and are using legal speak to get out of paying your share. I am disappointed, but hoping that you will improve. The exam is one of the most costly things, and charging it separately, even though it was at the same time? Come on.
- INSURER: Trupanion
- POSTED: 05/30/2017
- BY: Natalie
- BREED:
- AGE OF PET: 0 - 3