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Just want to say that I have been with Petshealth from the beginning and they are a great company. Customer service is great and they are fast on claim refunds. I recommended them to many friends and they all had good experiences with them.

Can't even get someone to answer my questions. When I asked they said thanks for calling and hung up. Had to go through a survey to even get a human to answer the phone. Could not answer my questions. I have a policy with them but will cancel today.

The claim was processed with efficiency, advising when claim was received, status of claim, when claim was finalize and expectation of final check. Very thorough, easy and informative.

CASEY OUR 2 YEAR OLD CHOC LAB HAD AN IMMUNE DISEASE AND THE TREATMENTS TO SAVE HER WERE BEYOND BELIEF.WITHOUT PET FIRST WE WOULD LOST HER. THEY KEPT US UPDATED AND PAID CLAIMS FASTER THEN ANY VENDOR I HAVE USED IN 30 YEARS. I WISH I WAS COVERED BY THEM

My dog suddenly got very sick and we needed care for him with a cardiologist and other specialists. The claims were submitted to Pet First and were very expensive. Pet First covered the claims and the process was very expeditious. I would recommend this insurance company to anyone with a pet they love and care about very much.

Bear has normal age related issues. With insurance I can keep him happy healthy and active.

My Sable's issue was sudden, and even though the emergency clinic did everything they could to save her, including surgery and constant monitoring, my brave girl lost her battle. I am still crushed that she is gone, but the insurance was a blessing. I would have paid whatever I had to anyway, but getting the check was helpful. The two extensions of sympathy were also comforting. Your company is not only a great business, but one that knows how much we love our pets. I still have insurance on my other dog, and I plan on adding my new one.

I was extremely impressed with PetFirst insurance. I submitted a claim after my recently adopted senior dog became inexplicably sick within the first month. I filled out the simple form and attached the other requested documentation. The process was easy and straightforward. I received a reimbursement check a little less than one month later. Customer service was also fantastic. I can't say enough good things about this pet insurance service!!

While yes Trupanion does not cover preexisting conditions and that has been disappointing with our frenchie Shilo's chronic dermatitis, having insurance allowed us to follow proper radiation treatment when Shilo was diagnosed with a brain tumor last year. They literally saved her life! We would not have been able to do the treatment otherwise, and Trupanion continues to cover her meds and additional treatment for this condition. They are so great that my dad and sisters also got Trupanion for their pets, and I will continue recommending them to everyone! When it came down to a life or death situation with our dog, Trupanion really came through for us.

Courteous, knowledgeble, staff. I wasn't sure if the procedure was covered so I called to inquire. My representative, Nikki, was very helpful in getting my questions answered in a timely fashion. If it wasn't for the insurance, we wouldn't be able to afford the procedure!