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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Figo is great!
Figo is helpful, friendly, and fast. Their coverage is great and any claim I file is typically processed in 24 hours and paid within 48. Thank you!
Insurer: Figo
By: Stephanie Watson
Embrace is amazing
Embrace is amazing. Our claims are always handled timely and easy. We have had a great experience with them.
Insurer: Embrace
By: Paul Nardozzi
Definitely feel “embraced”
Anna was very kind and patient. She knew her stuff! I’ve had great service from all embrace customer service!
Insurer: Embrace
By: Lorraine Lebel
very bad customer service and did not…
very bad customer service and did not respond to queries despite donations made to ASPCA that will all stop. Waiting on hold and trying to obtain account information is next to impossible.
Insurer: ASPCA
By: George Hunt
Fancy and I really appreciate Trupanian
Fancy has been having a sick spell for a few months. Trupanion has been a blessing with assisting with testing and medication. We could not have done it without Trupanion. I don't know what we would have done otherwise.
Insurer: Trupanion
By: Lyland
Peace of Mind
We've been policy holders for nearly a year now and, so far, I'm happy with our experience. Filing claims has been easy, everything that I expected to be covered was covered, and we've already saved money on what we would've paid out of pocket not having insurance. Sticker shock at the vet is definitely reduced. The only reason I can't leave a 5-star review is processing time, which in our experience has been about a month and a half for claims. If you can float the expense for that period of time, then this is a great policy, but if you can't, you may want to consider your options.
Insurer: Pets Best
By: Josh Biehl
Embrace/USAA
Embrace is partnered with USAA and offers good service and rates. Very knowledgeable and friendly service too! Jennifer took the time to help me choose the best plan for my pet.
Insurer: Embrace
By: Eileen Williams
They take a tremendous amount of time…
They take a tremendous amount of time to process claims with no communication. When you chat with someone you can't get a straight answer without giving them 6 pieces of information. I wouldn't recommend them.
Insurer: Pets Best
By: Nichole Pulley
In a word...THE BEST!
Ive experienced many pet insurers from Trupanion that lilited benefits if you didnr neuter your pet (dictator CEO)...to VPI that paid 50% and most pet parents. Ouldnt afford the other 50% so pets lost out...the Healthy Paws that doesnt pay the veterinarians fees to exine your pet and was recently sued for escalating policy prices ( when youre deemed preexisting youre trapped). I call that insurer UNHEALTHY PAWS! Trust me Ive done my homework and Embrace insurers all of my Lab Service Dogs that I own or train. Calls get answered promptly, rates are fair and dont rise exponentially, staff is friendly and answers are good.
Insurer: Embrace
By: Bill Jones
Back to chasing squirrels
Our Labrador mix was unexpectedly diagnosed with a Cancer tumor. Surgery was the best treatment as we headed down the path of finding specialists, big words, and multiple visits to animal hospitals. During my first call to Embrace, Dan calmly walked me through the process and had words of encouragement. I was a person not a number - in today's world, that was nice. I expected to wait weeks or even months to be reimbursed, but was pleasantly surprised it only took 72 hours, and everything according to our policy was covered. The saying "you get what you pay for" can be applied in our situation. I've paid on the policy for months with very healthy dogs and thought that perhaps I was wasting my money. I was wrong. We were blindsided with this diagnosis, but our dog was able to get the very best medical tests, surgeon, and care because it was covered. I am happy to say our dog is cancer free and back to chasing squirrels.
Insurer: Embrace
By: D Souza