The representative that I spoke to, Shannon, was excellent.
The representative that I spoke to, Shannon, was excellent. Not only did she do a good job for me she also did a good job for Trupanion. She took ownership of the situation and resolved it in a timely, professional and courteous manner. If all customer representatives worked like Shannon, there would be 99.99 percent of customers that were satisfied, happy people. I put 99.99 percent because there are just some people that can not be happy no matter what you do.
- INSURER:
Trupanion Canada
- POSTED: 07/06/2017
- BY: Vincent
- BREED:
- AGE OF PET: Over 11 years
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While we have been fortunate to not need turpanion that much yet the experiences we have have been great!
While we have been fortunate to not need turpanion that much yet the experiences we have have been great! Only issue I have a may lead me to leave turpanion is that they do not cover any portion of the gastroplexy surgery. I realize it is a preventive surgery but considering there is a small number of breeds that need it and it literally can make the difference between life and death in the future, why not even cover part of it? Sadly I am looking at other companies as the survival rate is not high with out the surgery.
- INSURER:
Trupanion
- POSTED: 07/06/2017
- BY: Kassandra
- BREED:
- AGE OF PET: 0 - 3
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We have had a wonderful experience with trupanion and I've always had great experiences with the representatives.
We have had a wonderful experience with trupanion and I've always had great experiences with the representatives. I can't thank you or recommend you highly enough!!
- INSURER:
Trupanion Canada
- POSTED: 07/06/2017
- BY: Stephanie
- BREED:
- AGE OF PET: Over 11 years
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We were calling regarding a possible poison eaten and the individual seemed confused on how to answer.
We were calling regarding a possible poison eaten and the individual seemed confused on how to answer. It took him a few minutes to figure out Vet and or poision number.
- INSURER:
Trupanion
- POSTED: 07/06/2017
- BY: Michelle
- BREED:
- AGE OF PET: 7 - 10
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Trupanion is on the expensive side for us senior citizens on fixed income but better to have it.
Trupanion is on the expensive side for us senior citizens on fixed income but better to have it.
- INSURER:
Trupanion Canada
- POSTED: 07/06/2017
- BY: Cheryl
- BREED:
- AGE OF PET: Over 11 years
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I.
I. Spoke with Jennifer. She is a caring compassionate person!
- INSURER:
Trupanion
- POSTED: 07/06/2017
- BY: Rosanne
- BREED:
- AGE OF PET: Over 11 years
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Trupanion is a great pet insurance.
Trupanion is a great pet insurance.
- INSURER:
Trupanion Canada
- POSTED: 07/06/2017
- BY: Debra
- BREED:
- AGE OF PET: Over 11 years
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She was polite and explained the coverage.
She was polite and explained the coverage.
- INSURER:
Trupanion Canada
- POSTED: 07/06/2017
- BY: Pamela
- BREED:
- AGE OF PET: 0 - 3
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Always helpful to date Efficient and friendly
Always helpful to date
Efficient and friendly
- INSURER:
Trupanion Canada
- POSTED: 07/06/2017
- BY: Eric
- BREED: American Shorthair
- AGE OF PET: 7 - 10
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amazing fast service
claim mailed in and completed quickly as always. glad to have our two dogs covered.
- INSURER:
Embrace
- POSTED: 07/05/2017
- BY: aguilar
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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