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Unrealistic claims policy
I submitted a claim for an ear infection on an 18-month-old Goldendoodle. It was denied because he had an ear infection before that was treated and was corrected. He got another ear infection unrelated to the first and I was told the denial was because of a previous instance. I was told that we would not get a claim for an ear infection approved for the rest of his life. Dogs with floppy ears periodically get ear infections and Pets Best knew what kind of dog he was when we signed up. If I had wanted catastrophic coverage only, I would have expected the price to be substantially lower than it is. It appears that unless you sign up your dog at birth, little except catastrophic events would be covered. What a waste of time and money. I cancelled the policy.
Insurer: Pets Best
By: Ivan
Excellent experience in all areas.
Excellent experience in all areas. Web page was easy to navigate and dealing with staff was a pleasure. Very professional. Price for excellent coverage for our Sadie and Coco why we choose Prudent pet.
Insurer: Prudent Pet
By: Mark Neupert
The customer service is very responsive…
The customer service is very responsive and respectful. They appear to be genuinely interested in your pet’s wellbeing. The premiums we are paying for the insurance we have for Evie is very reasonable for the policy that we bought.
Insurer: Trupanion Canada
By: Helen Osment Pike
Very easy and affordable to sign up
Very easy and affordable to sign up. Affordable preventive care insurance is a definite plus.
Insurer: ASPCA
By: Alicia Westbrook
We have had Trupanion for four years
We have had Trupanion for four years. We got it when she was a puppy. It has been a great help. The staff was very kind, answered my questions and sent me a form to get pre approved after seeing a specialist. Our dog will have surgery next month and it will be covered 90%. It's very easy to file a claim or get preapproved.
Insurer: Trupanion
By: Jo
insurance premium went up 30% after 1st year with no claims filed
After paying $29 a month for the 1st year of my puppy's life they raised the premium to $37 a month and we had not even used the policy one time. I don't understand why our policy went up 30% after 1 year when they advertise that they don't raise premiums for filing a claim. We never even filed a claim so why did it go up so much?
Insurer: Healthy Paws
By: Robin
Getting the insurance coverage was fast…
Getting the insurance coverage was fast and easy. I have not made a claim yet so i cannot speak on that part yet. Very affordable! Thankfully.
Insurer: ASPCA
By: Rebecca Mcdonough
Great, except for exclusion
I have 2 dogs covered by Embrace. Overall, I have found Embrace easy to work with and the coverage most important to me is affordable and comprehensive. My only complaint is a exclusion in the policy on our recent shelter adopt. I took her directly from the shelter to my vet for him to verify health info provided to us . She was scratching and he documented that. Now any claims for “itching” are not covered. Turns out she was filthy and the next stop was the groomer who washed her several times- no scratching anymore but the exclusion stands. So much for being conscientious and rescuing from the shelter.
Insurer: Embrace
By: Lynnie Phair
We have been with Trupanion for many…
We have been with Trupanion for many years. They have been very helpful over the years. Filing has been easy too. No long waits on the phone either. My Vet recommended it too. Thanks to the wonderful staff too.
Insurer: Trupanion
By: Dorothy Champagne