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As always Trupanion and Ian exceeded my expectations in handling my questions.
As always Trupanion and Ian exceeded my expectations in handling my questions.
Insurer: Trupanion
By:
Excellent Claim Processing
As always, claims are processed quickly and accurately. Very easy to upload an invoice and submit a claim.
Insurer: Trupanion
By:
Because everyone I've ever had contact with who works for you is friendly and responsive.
Because everyone I've ever had contact with who works for you is friendly and responsive. And you pay very quickly!!
Insurer: Trupanion
By:
Buddy had a top of his paw issue and because he had the same medicine in the past you declined his claim.
Buddy had a top of his paw issue and because he had the same medicine in the past you declined his claim. I’m planning to cancel this plan and just save the funds that I would have paid to you for an emergency. This seems to be a waste of my $$$.
Insurer: Trupanion
By:
Difficult to reach threshold of deductible satisfaction because of all the non-covered charges.
Difficult to reach threshold of deductible satisfaction because of all the non-covered charges. Good that deductible is “life time” and not calendar year.
Insurer: Trupanion
By:
Everyone is sympathetic to my concerns and good to talk to when I call.
Everyone is sympathetic to my concerns and good to talk to when I call.
Insurer: Trupanion
By:
Trupanion Excellent Customer Experience
First class all the way from the beginning to the end.
Insurer: Trupanion
By:
Thank-you Trupanion. We're so glad to have this Lifetime Insurance for our dog And future pets.
First of all, I had a mobile Veterinarian come to my home for an initial visit with my miniature poodle. It was a great experience. When she was at the end of her visit and exam and a couple of small but needed procedures, she gave me a Trupanion page that told about the Trupanion services. It had a code number on it, and the vet explained how much this insurance had helped some of her patient's "parents" by saving them a tremendous amount of $ through using this plan for their unexpected treatments as well as hospitalization. Then the Vet said that since she had provided treatment for my dog, I could get a free month if I signed up for the insurance in the next 24 hours. That perked my interest, because my dog is 7 years old, and the Vet told me of 3 major problems that miniature poodles are susceptible of getting. She also said she trusts Trupanion's Insurance company completely, as it is the 2nd best rated Pet insurance in the USA. That made me curious, and I looked up more info on the internet. Next, after talking with my husband about looking into this plan for our sweet little dog. I called the Trupanion Chat line and very soon was talking with Katherine on the Chat line. I had many questions and concerns, but Katherine is clearly an expert in this field. No question was too difficult for her. I felt very comfortable and interested in her knowledge and answers. She helped me through it all, and told me to call her or if I had any concerns or questions. Once my husband and I realized this would be a great worry free plan for our dog, Kathleen offered to get us signed up with this insurance plan. We definitely are newbee's with having pet insurance, but we feel thankful and relieved to have it available for our sweet dog for the rest of her life And for any other pets we might aquire.
Insurer: Trupanion
By:
Great serviceeasy to useand most important allows policyholders to choose the veterinarian/ vet hospital that is best for their pet.
Great service,easy to use,and most important allows policyholders to choose the veterinarian/ vet hospital that is best for their pet.
Insurer: Trupanion
By:
I have had good experiences so far!
I have had good experiences so far! I have had the insurance since he was a puppy and I'm so glad it is here to help me be the best dog parent I can be and support him through everything he needs. :)
Insurer: Trupanion
By: