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Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Trupanion is a *garbage* company
Trupanion is a *garbage* company. My family member got special coverage for her dog because she was going to have puppies. The dog ended up needing an emergency C-section and both mother and puppy stayed in the hospital for a couple nights. Trupanion did not cover any expenses related to the puppy because "he didn't have a plan yet." Also, they actually don't cover most of the supplements they claim to cover, either. They will try to make everything little tiny thing a different condition so you have to pay a deductible on each condition. They are completely unwilling to listen to any client complaint, even coming from a veterinarian on behalf of the client. Prescription food is basically not covered. I would NEVER recommend this company to anyone, ever. They actually only "cover" a narrow scope of conditions, supplements, and medications and try to weasel out of everything else. Save your money and your mental health and keep looking.
Insurer: Trupanion
By: Martin Sanchez Rocha
Easy online Enrollment
I just enrolled my puppy, Benny- in Spot-on Pet Insurance. The process was very straight-forward..and the Website is fantastic.. Thank you..
Insurer: Spot
By: RAJY PREM
As someone who works in the veterinary…
As someone who works in the veterinary industry myself I have been constantly disappointed by Trupanion over and over again. They do not cover what they claim to, and are not open to any sort of discussion about it. It's just not right and I'll leave it at that. I'm sorry but I cannot recommend this company anymore.
Insurer: Trupanion
By: Gaited Fan
A blessing to speak with
Michaela was a blessing to speak with in regards to helping us handle our puppy Bandits death and tge insurance claim. Many thanks to her for her empathy and genuine sadness about our sudden loss.
Insurer: AKC
By: Kathleen
Awesome service!
Awesome Service! While waiting to be connected to a Specialist, my phone number has been researched and my account found. When the specialist picks up my call, she pretty much knows what I need without me saying. Left me almost speechless! Thank you!
Insurer: AKC
By: Dolores
While short we have had a great experience thus far!
While short, we have had a great experience thus far! We really appreciate the chat help and call centre - extremely responsive!
Insurer: Trupanion Canada
By:
What is covered plus the cost plus the flexibility on deductibles as well as the amazing customer service!
What is covered, plus the cost, plus the flexibility on deductibles, as well as the amazing customer service!
Insurer: Trupanion Canada
By:
Very helpful and didn't take much of my time
Very helpful and didn't take much of my time
Insurer: Trupanion Canada
By: Alyssa
Trupanion is always on top of all my claims The claim doesn't end until the dog is better They are paying for Chester's eye medication as promised well 90% They are delightful to work with n I will always use them as long as I have animals
Trupanion is always on top of all my claims The claim doesn't end until the dog is better They are paying for Chester's eye medication as promised well 90% They are delightful to work with n I will always use them as long as I have animals
Insurer: Trupanion Canada
By: Joe
Excellent Service
The rep (Joe) I spoke with was very patient and answered all my questions. He explained how the plan worked in details that were clear and easy to understand. Joe was extremely polite and professional.
Insurer: Trupanion Canada
By: Sandy