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You have made the claims process very easy and efficient. Thank you

I couldn't be more satisfied that Bryn, a lead customer service representative who contacted me on the previous claim to ask questions to ensure it was processed expeditiously. This above and beyond is extremely helpful and something we don't expect these days and much appreciated. It helped me more currently as I'm dealing with cancer treatments. A reminder to fellow policyholders.. you have a 6 month not 1 year time period to submit claims which is detailed in the policy. Last year I had a couple claims denied due to being late. With my treatments that year, I was remiss at being timely. SO, keep track of time with claims. Pet insurance for both my dogs is like any other insurance.. something you hope never to need. It has been helpful and Pets Best surely receives high marks from me.

Overall I was disappointed in the benefit payment; it certainly does not come close to the premium payment; I will consider discontinuing the program and self insuring based upon what I have paid in and what the benefit pay out has been!

Very happy with this company.

Such an easy process at a time when your pet is ill & your focus should be on the pet.

It has always been excellent. I am so glad that I have this coverage.

The claims process online is very easy. The response time is quick and the refund time is quick as well. I'm very satisfied with the service.

I was having issues with uploading two documents in one time. I had to submit the claim and come back and add to the claim to get the rest of the documents uploaded. It took about seven days before I got the results of the claim. Would have appreciated communication after three days.

Customer service reps. are very helpful and processing of claims process is very prompt.

They reimbursed us in under one week, and they are very easy to deal with...