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The turn around on claims is so quick
The turn around on claims is so quick! I love that you can text Figo to ask questions as it makes it much easier to talk when you’re at work. The customer service team is always so sweet and helpful! We recommend Figo to all of our friends!
Insurer: Figo
By: Dani
I have had Trupanion for my dog since…2011
I have had Trupanion for my dog since the day I brought him home as a puppy! My premium was $33.00 and I had FULL coverage with a 0 deductible. My baby meant the world to me. They advertised as NOT raising the rates as your dog gets older! HA!!! I am sitting here with yet another premium increase notice. This time from the crazy already $109.00/mo to $139.00 mo. My dog has had 6 claims in his almost 10 years that they paid a total of $914.92. The cost of premiums alone for next year would total $1668.00! I feel like an absolute FOOL! I do not know what happened to this company, but I am at wits end! You see how much his premium has increased over the years and I have had to decrease his coverage and increase my deductible to keep it even at THAT point! BEWARE!!!! EDIT: Trupanion already responded with stock answer that they have given me every year. That costs have gone up in my geographic area. Well...I was in the same geographic area when I gave all the information provided. I have never moved. My dog has never been ill, yet alone severely ill. And again, for them to give the “ story” that they don’t charge more as the dog gets older, but then to give the EXCUSE that other COSTS have gone up, when I haven’t accessed ant services...is just that. A story. I also went on the website and looked at what cost would be to insure puppy with exact coverage, and while not much less... it is less. So why are they charging me more when they know exactly the health of my dog? Again, a scam.
Insurer: Trupanion
By: Aimee
Pets Best Is Really Best
I am so happy with Pets Best. My dog has needed more care than I anticipated when I got her as a puppy, and I am thankful every day for excellent pet insurance that makes it possible to give her what she needs.
Insurer: Pets Best
By: SAMANTHA W
Please don't buy Insurance from them
Please find somewhere else to buy your insurance from. They will either not pay out your claim, or make up some reason to not pay it. Please be warned.
Insurer: Pets Best
By: Raymond
I just renewed my Figo policy
I just renewed my Figo policy; we've had it for one year. I find that the product works as advertised; no hassles, great customer service and timely claim processing - with easy to read EOB's.
Insurer: Figo
By: David Berkow
Very upset and $4,000 in debt
I've been a client for 6 years with my dog and never had a problem until I got coverage for my cat. They are declining coverage for any diarrhea related illness even though he was never diagnosed by a veterinary professional. I was paying my premiums for over a year for my cat and was surprised to find out I was not covered. I am currently in debt $4,000 because they will not cover. I've tried speaking with two supervisors and both have not been responsive. It's really impossible to talk to anyone and have them follow through. The first supervisor needed to speak to my vet, my vet reached out and she never called her back and or replied to my vets email. The second supervisor I have been in contact with since October 5, and I have sent 4 check-in emails. Only one was answered and stated claims is very overwhelmed and she will follow up. That last communication was October 29. I'm so disappointed because their whole mission statement is "were here when you need us and when your pet needs us" I can not afford surprise thousand dollar vet visits so I thought I was being smart but I have paid my premiums and now being declined.
Insurer: Pets Plus Us
By: Sydney
Andrea was a huge help with my decision…
Andrea was a huge help with my decision making about insurance. I really appreciate her answering all my questions and being patient while I made my decision.
Insurer: Prudent Pet
By: Susan Knupp
Your pet comes first
Always a friendly voice at the other end, never pushy or invasive, always compassionate and they are CLEARLY animal lovers and that’s really important to me! Your pet comes first! Highly recommend, you won’t be disappointed…. Leanne G
Insurer: Pets Plus Us
By: Leanne