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I am writing this to you to share feedback on my experience with Pets Best. I have had coverage with your company for over 5 years & my policy information is below. I personally am a Sales Rep for a carrier in the group health insurance market so I am familiar with our industry. This is the 1st time I have ever filed a claim with your company & I hope not to any claims going forward. I just wanted to share how impressed I am with the claims experience with your company. Your company did an outstanding job of informing me of the status of the claim letting me know when it was received, that review was in progress & when the claim was approved & paid out. GREAT job of communication. Your company paid the time correctly according to the terms of the policy & paid it for timely & I was VERY satisfied with the entire process. Again my hope is to not have any future claims but to express to you the very positive experience I had with your company and how this is how insurance is SUPPOSED to work. Thanks for providing me with a positive experience.

Good service and a fast response

Choosing Pets Best 8 years ago was a great decision!

Chichu (white) and Kimchi (brown), are mother and daughter, both senior dogs already. Chichu had a corneal ulcer (which got better) last year, went to the vet, got billed, and claims were paid. Easy as 1-2-3. Then a few months ago, Kimchi also had a corneal ulcer (unfortunately, the infected eye couldn't be saved), went to the vet, got billed, and Pets Best paid my claims with no hassle. Just uploaded receipts, very user friendly site, and attentive customer service.

Very easy and clear. Fair and fast response to my claim.

My puppy recently underwent surgery to repair a dislocated knee. Although it has been a long and slow recovery, I am so pleased with the service of Healthy Paws. I found it very easy to submit my claim. I made one phone call to follow up and spoke with Dylan, who was extremely helpful. My claim was quickly settled, without hassles. I even received a kind email to check on the progress of my pup's recovery. It is such a comfort to know that Healthy Paws will be there in the future should we need them again. Thank you for your speedy and caring service.

Smart company. Straight shooter when paying my claims. Honest. Fair. Caring. What more could you want. Good website, too.

Hi! Received all my refund checks for our dog, Maks. No problems and everything is fine!

I'm EXTREMELY happy and impressed how Healthy Paws Pet Insurance handled my situation. My boy dog Bogie (Yorkie mix) did swallowed part of a peach pit that, of course, got logged and created a dangerous situation. On top of it, it was on a Sunday. So I had to bring him to the emergency vet where I was told he needed surgery right away. After they shared the cost for all the services they would needed to do, I got right away in touch with Healthy Paws to make sure I was covered and I could give the go ahead to the surgeon. Not only where they genuinely very concerned for Bogie but assured me right away that there was no question that the surgery should and could be done and I was covered by them. Thankfully, all went well and Bogie is back to his mischievous self! And after submitting my claim with the necessary supporting docs, they processed my it fast and without me having to jump through hoops. No wonder they are the best! I will highly recommend them to all my friends with pets as you never know when something might happen to them. I for sure never thought I will have to use them. But my better safe then sorry mentality did save me from having to pay a very large sum for this emergency!

We took on two older dogs , 1 st time ever dealing with pet insurance and last . This type of insurance gives you a false sense of protection. They basically took our money months later told me that one of the dogs were not covered because they determined pre existing conditions because of here say and miss information from an emergency hospital that saw and treated the dog one time . They just string you alone and take your money beware of this company !!!! They took three months to have us answer and refused to refund me the total . We have switch to another company who took our current vets physical as fact , not miss information that was told to us in the past ! We now have a policy with national wide !