217,411+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,411 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This policy has been an utter sham and…
This policy has been an utter sham and I wish we had gone with another pet insurance policy. We started the policy when we adopted our rescue dog and the rescue group had given us vet paperwork proving she was in good health at that time. Over the last few months her new vet has identified a range of issues (ear infection, itchy flakey skin requiring a prescription shampoo, bloodwork, urine tests, x-rays for a limp we noticed when she went up stairs, prescription diet for kidney issues from the bloodwork results...) It's been difficult enough for us as it is trying to help our new dog deal with medical issues, and it's been all the worse knowing we paid over $500 for Figo's "preferred plan" pet health insurance while they have systematically refused to partially pay or even consider a single dollar we've spent against our deductible. I could see maybe denying one or two issues, but it's utterly unacceptable to say after thousands of dollars of vet bills that Figo's pet health insurance would refuse to cover a single dollar. I cannot stress enough how shady this company is. Do NOT open a plan with then if you expect them to actually help cover any medical expenses that arise.
Insurer: Figo
By: Emily Varanay
Would not recommend
I really wanted to like this company but they are extremely slow at processing claims and will have you on hold easily for over half an hour just to talk to someone on the phone. Their breakdown of a processed claim makes absolutely no sense, and they encourage you to call them if you have questions, yet they have you on hold so long that it turns the whole thing into a huge hassle. Their phone representatives are really nice though so I'll give them that. However when comparing the experiences to my other dog's insurance where you talk to someone in less than 5 minutes and claims are processed fast, i would not recommend Pets Best. Before this experience I recommended Pets Best to my brother who ended up insuring his dog with them, but hopefully he will have better experiences than I've had.
Insurer: Pets Best
By: Vanessa B
Extremely easy experience from start to finish
Everything is as easy as I expected when I brought my 12 week old puppy for his second round of vaccinations. I was not sure on what was covered so I sent in screenshots of the invoice from the vet and Pets Best looked it over and told me what was covered and what was not (with an explanation of why it wasn’t). Took about 2 weeks from the submission date to payout date. An extremely easy experience all around.
Insurer: Pets Best
By: Toan Ta
They need to hire more help.
Claim process is often take longer than it takes me to get my credit card bill. There are long waits when you call in. And the mobile app does not work very good on my iPhone 6.
Insurer: Pets Best
By: Chris
Worth having!!
Definitely worth having as a pet owner. Get it as soon as you get your pet!
Insurer: Healthy Paws
By: Caroline
Quick and easy claims processing; honest and straightforward
Very prompt and straightforward claims processing, and great communications. Helpful app - do it all from your smart phone.
Insurer: Healthy Paws
By: Jeremy
Very prompt and straightforward claims…
Very prompt and straightforward claims processing, and great communications. Helpful app - do it all from your smart phone.
Insurer: Healthy Paws
By: Jeremy Vogel
Buyer be aware - Premiums Increase Yearly
I purchased a policy through Trupanion for my 2 dogs. They do raise their premiums yearly. Trupanion promise: “Once enrolled, pets stay insured regardless of age and coverage will not change.” Coverage won’t change but your premiums will increase. Buyer be aware.
Insurer: Trupanion
By: H
bad customer service
Our dog came down with an eye condition that my vet felt was an auto immune disorder this was after we bought the insurance the insurance company requested the dogs medical records to ensure it was not pre-existing which I completely understand however my vet tried sending over the information twice by fax and showed me the fax confirmation pages and they kept continuing to claim they didn’t get it so my vet gave me the records I scanned and uploaded them to the claim and they still denied it saying they never got them very frustrating and when you try to call to get an answer you’re on at least a 45 minute wait no vets office that I am aware of can sit on the phone for 45 minutes trying to get through to somebody
Insurer: Pets Best
By: Teah
Pets Worst
They will deny most everything as pre-existing which I clearly don't agree with and they offer no evidence. Example - my dog was recently treated for a UTI, denied claim stating it was pre-existing. ? Really, his 1st every UTI was pre-existing. Thanks Pets Worst.
Insurer: Pets Best
By: Lisa