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Highly recommend!
In our first year after getting our Frenchie, he has had many issues needing veterinarian care, costing quite a bit. MetLife is easy to submit claims, and paid out fairly quickly, without any hassles.
Insurer: MetLife
By: Tanya Holt
Peace of Mind
Reimbursement was quick and easy. No annual maximums give us the peace of mind we need when something happens to one of our kids. Moved our other cat from another insurer to Trupanion after a recent ER visit with our old boy even though we're paying more. Money or limits are the last things you want to worry about in times like that.
Insurer: Trupanion
By: Benjamin
Amazing and fast service!
Kind, amazing and fast service! Brilliant!
Insurer: Trupanion
By: JustAnswer Joyce S.
Ambiguous Expectations
I was surprised after the application process was completed to learn that I would need to obtain and submit 12 months of veterinary records for my pet to complete the underwriting process. While this is fine, this requirement should have been clearly communicated on the front end of the process. The perception is that the company wants to get potential customers started with a "simple" process only to disclose requirements once they have started the process. This does not leave a perception of 'honesty' with the customer and leaves one wondering what the experience might be if one engages with Nationwide for Pet Insurance.
Insurer: Nationwide
By: C. Peck
EASY!
My claim was settled quickly with a minimum of effort! I emailed the Vet bill and the Vet sent my dog’s records and that was it! Money deposited in my account.
Insurer: Spot
By: DOROTHY WOODWARD
Easy Online Claim Process
Gathering necessary information for the first claim was a bit cumbersome. But since then the claim process was smooth, and the explanations I received were understandable and customer friendly. The online claim process is easy. I would recommend this company. My pet just received a serious diagnosis, so I'm hopeful the process will continue to be straightforward.
Insurer: Embrace
By: Joni Williamson
We're very very pleased with Embrace…Oliver EPI
Very professional, easy to work with and very good at expediting claims. We're very very pleased with Embrace Pet Insurance. We're fortunate to have this Insurance for our Yorkie Oliver who is 8 years old. I highly recommend Embrace Pet Insurance. Thank you.
Insurer: Embrace
By: Sandy Dowling
Quick response and quick evaluation
Quick response and quick evaluation of medical information. I did not have to wait long for a final response regarding payment for services rendered for my dogs.
Insurer: Pets Best
By: Barbara A
Incredibly Poor Experience - Had to fight for reimbursement
I had Pets Best insurance for a very limited time. I signed up for a policy in January of 2025 and shortly after, in February, my cat began exhibiting some strange behaviors. After a trip to the vet, they had diagnosed her and treated for hyperthyroidism. Pets Best denied my claim citing that documents had not been received after I had submitted all relevant documents via email and via their online portal. They did not provide any useful feedback to help process the claim and some of the representatives were pretty rude over the phone. A few months later, after fighting to get my February claim processed, my cat took a turn for the worse and was diagnosed, over a three week span, with an inoperable brain tumor. Pets Best processed the claim at an extraordinarily slow pace (which they said was not their standard speed, but happened to be the speed at which they processed every single one of our claims) and at the end denied coverage citing that the brain tumor was a pre-existing condition. Setting aside the logic that a brain tumor simply cannot be a pre-existing condition, they were saying that the behaviors that dictated their decision to deny coverage were stemming from her hyperthyroidism (which, again, they covered after her visit in February). I had to gather written statements from her veterinarians, all of her medical records and file an appeal with Pets Best in order for them to finally process the claim and pay what they owed. In my opinion, Pets Best went as far out of their way as possible to avoid paying what they owed and hoped that I would be too aggravated by the process to pursue the reimbursement. I ended up spending the last month of my pets life arguing with insurance and stressing about how to pay for her medical care because the team at Pets Best did not prioritize the care of my cat. I could not recommend against starting a policy with Pets Best with more of my heart. In denying coverage and creating such stress for our family financially, they robbed us of time that could have been spent caring for our pet in her last few weeks.
Insurer: Pets Best
By: Kyle S.