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the best i never have pet insurance…
the best i never have pet insurance before thank you
Insurer: MetLife
By: customer
The claims process can be overly…
The claims process can be overly complicated. I submit claims and add info as requested "add to existing claim" but it often generates a new claim And then I have to call in. I've also experienced clearly coded covered procedures that get denied. Then I have to call in. I've had this insurance my dogs entire life (11 years) and only ever used it this year. The process should be improved to require less from me. After a decade of premiums and no claims, I expect better.
Insurer: MetLife
By: customer
Fast reimbursement
Fast reimbursement . The first review of my dog’s claim is slightly too long
Insurer: MetLife
By: Cooper
User friendly form
Thank you for designing a user friendly insurance form. The whole experience was smooth and directions extremely well written.
Insurer: Embrace
By: SSheridan
RUN from Pets Best
RUN from Pets Best. They get you in and once you submit claims they just keep sending you premium increases till you leave. I started out sooo happy with them and had premium of $56/month for both my dogs, then one dog got sick and needed care. They proceeded to increase my premium by double! Now only a few months later, I just got another notice that they increased my premium by another $72 /mo. So - in a matter of one year, they went from $56 to $176/mo for the exact same policy! They claim increases never happen as a result of claims. RUN
Insurer: Pets Best
By: Jessica Herr
Well… WOW!!!!!
I am completely blown away by my experience with pumpkin, the customer service is superb and my claims have been handled so fast!!! The first one which usually takes the longer was actually only 10 calendar days and the two after that less than 24 hours!!! I couldn’t believe it… I added the doctors notes, which was just a phone call and they emailed them… I think that may have helped, but never did I expect such fast process!! I am telling every pet owner I know that they should have pet insurance and I highly recommend pumpkin
Insurer: Pumpkin
By: Maria
Magnificent Very fast electronic pay
Very fast electronic pay. All emails responded to in <24 hrs. All texts chats responded in 8 hrs. Magnificent!!
Insurer: Trupanion
By: Gus Grinstead
Claims Mixed Up
Getting claims mixed up between my dogs, taking a while to get reimbursement, asking me to answer questions way beyond the need to prove I was correct to submit a claim for reimbursement. Your claims page is too confusing - and your emails regarding a claim has been approved should name the dog and their policy number.
Insurer: MetLife
By: LOU ANN SELVES