Claims appeals process !!
It unfortunate that I had to fight with your company to get my pet's claim covered. The appeals process is a total mess. You basically called my vet and my surgeon liars but claiming my dog had pre-existing conditions. I eventually won the appeal but then was charged an additional deductible. It seems that Trupanion tries very hard to get out of paying claims especially in older dogs. Thankfully I was reimbursed for the money owed to me but I shouldn't have had to go through the process of fighting with you. Your appeals process is a complete trainwreck.
- INSURER:
Trupanion
- POSTED: 03/29/2022
- BY:
- BREED:
- AGE OF PET: Over 11 years
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Excellent customer care and service!
Excellent customer care and service!
- INSURER:
Trupanion
- POSTED: 03/29/2022
- BY:
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Trupanion review
It was easy to submit a claim and the payment from you was issued quickly
- INSURER:
Trupanion
- POSTED: 03/29/2022
- BY:
- BREED:
- AGE OF PET: Over 11 years
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Worry free and fast service
Fast and friendly service
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Very friendly and explained the process clearly
Very friendly, and explained the process clearly
- INSURER:
Trupanion Canada
- POSTED: 03/29/2022
- BY:
- BREED: Jack Russell Terrier
- AGE OF PET: 7 - 10
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They were very helpful and thoughtful.
They were very helpful and thoughtful.
- INSURER:
Trupanion
- POSTED: 03/29/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Good Job
Extremely pleasant agents and really good policy
- INSURER:
Trupanion
- POSTED: 03/29/2022
- BY:
- BREED:
- AGE OF PET: Over 11 years
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Satisfied customer.
Good reputation of company was the deciding factor.
- INSURER:
Trupanion Canada
- POSTED: 03/29/2022
- BY:
- BREED: Poodle-Standard
- AGE OF PET: 7 - 10
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