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The process of adding another pet to…
The process of adding another pet to our plan was quick and easy.
Insurer: Nationwide
By: Janelle
Was super fast and easy!
Was super fast and easy!
Insurer: Pumpkin
By: Emily
Easy process to make claims
Easy process to make claims. Fast reimbursement time.
Insurer: MetLife
By: Dena Kelley
Claim Misclassification / non-payment
"Feeling really let down by @FigoPet insurance. We chose them, especially as a Costco member, for peace of mind. But now, after my puppy Shadow's accident (ran into a wall on 7/18), they're denying coverage by labeling it an orthopedic injury (30 day wait) instead of a simple accident (1-day wait). I am appealing this misclassification, expecting it to be re-opened as an accident. Update: 8.18.25 - My appeal was denied. Figo wont pay anything towards my $720 claim. Apparently anything other than a broken bone doesn't qualify as an orthopedic accident and is subject to the 30 day waiting period. From their reply to my appeal: "Orthopedic conditions, with the exception of broken bones only, are considered Orthopedic Illnesses under this policy." So, if your pup runs into a wall or falls, trips or has some other form of accident and is screaming and limping and you decide to take him/her to an emergency vet... Unless it is a broken bone Figo won't pay for the vet visit, diagnostic x-rays or pain medication. I will be dropping my Figo policy immediately. I suggest that you stay away from this poor quality & misleading insurance coverage.
Insurer: Figo
By: MikeS
I tried to cancel my policy
I tried to cancel my policy. I was transferred to the adjuster who then hung up.
Insurer: Embrace
By: Anne Mulligan
Straight forward submission process and…
Straight forward submission process and quick refund!
Insurer: Spot
By: Julie
Length of time to have claim worked is…
Length of time to have claim worked is much longer than what is quoted on the website when submitting a claim. I have had to wait sometimes 3+ weeks to have them worked completely.
Insurer: MetLife
By: JULIE PETERSON
Ease of sending a claim
The best part of my insurance with you is the ease in which I am able to send a claim. Just go on the app, send a picture of the bill and the work is done.
Insurer: Trupanion
By: Lynn