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Wesson's surgery
When my dog Wesson had to have a tooth pulled and a cyst removed off his tail, having Trupanion Insurance helped out so much. They paid over half our bill which was taken off before I brought my dog home. It is so worth having insurance. Trupanion is great!!
Insurer: Trupanion
By: Michele
I have found Spot very easy to use
I have found Spot very easy to use. Claims are quick and easy to submit and refunds are handled quickly. I also like the fact that routine procedures such as annual wellness appts and shots are covered. I am very pleased with Spot.
Insurer: Spot
By: Carolyn Rousseau
Too many emails
Too many emails. I stop reading them because most of them are "we received" "we are reviewing" "we read" "we reviewed" "we are thinking about it" I don't need to know every breathe you take. A VERY short email with the subject line of "your submission was received" and the date in the body is enough. IF there is something that MetLife needs more information a different email... one that has "needs attention" in subject, otherwise I ignore them.
Insurer: MetLife
By: Lola's mom
Pets best is a scam
They kept raising my premiums and denied my claims save ypu money and bamk the premiums
Insurer: Pets Best
By: Paul
Spot on!!
Spot responded in a very timely manner . the app was very easy to use.
Insurer: Spot
By: Donna Diorio
Great Service, Minor Hiccup
My experience over the phone was excellent—everything was quick, clear, and explained thoroughly. The representative was friendly and helpful. The only small hiccup was that my Bearded Dragon’s name was spelled incorrectly on the policy, but overall I’m very happy with the service.
Insurer: Nationwide
By: Beardie Mom
The WORST!
I year after I purchased my policy, my dog was diagnosed with IVDD and required surgery. Figo approved and reimbursed physical therapy, acupuncture and x-rays related to the suspected IVDD/ neurological condition- which would indicate to anyone that this is approved. They then denied expensive MRI and surgery (Totaling almost $13,000) as they said it was a preexisting condition. They have run me around requiring more information from my vet, signed letters from the surgeon, the list goes on. I have now had to appeal the claim - yet they will not provide an exact reason for denial until after the appeal is closed. THE MOST ETHICAL COMPANY IVE EVER DEALT WITH. Not to mention they customer service is a joke. Telling me they would personally track my claim, only to never respond and tell me later they were out on PTO while they were supposed to be handling my paperwork that was requested to be received urgently from my vet.
Insurer: Figo
By: katie
Quick payment and easy submission
Quick payment and easy submission
Insurer: Fetch
By: Lisa
Jane's IMTP
We got pet insurance after our one dog was diagnosed with bladder stones. Never did we expect to be needing it for our other dog Jane. She all of a sudden had lots of bruising show up that warranted a vet visit. Her platelet count was so low it couldn't be registered. She was diagnosed with Immune Mediated Thrombocytopenia. Our stomaches dropped. What do we do how do we help her. Weekly vet visits with blood draws, multiple medicines to try, ultrasounds and Multiple tests our minds were racing. Knowing that we had pet insurance helped us think of the next step. Knowing that they would help pay for an internal medicine vet to help get our baby better helped ease our minds. We are now a year and a couple months since her diagnosis and she's thriving. She is only on one medicine to keep her imtp under control. And finally has been upgraded to vet visits every three months!
Ease of processing claims and quick follow thru. There for you when you need them, no worries.
Very easy to submit claims with several choices of ways. I am constantly updated from the moment claim is received and on through the review process with estimates of time given for review and when to expect their coverage decision. Claims have been decided quickly with keeping me informed in a very timely manner. Pleased with coverage decisions and with being able to reach helpful support folks when needed. Highly recommend Trupanion!
Insurer: Trupanion
By: SoozeeQ