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4

out of 10

I thought you always counted the same condition that a pet has as under one deductible, turns out that was not changed until Jan 2016.

I thought you always counted the same condition that a pet has as under one deductible, turns out that was not changed until Jan 2016. You could do a better job of making your policy more visible. At this point I would not recommend your company to anyone.

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10

out of 10

I'm am so happy that I have Trupanion in all areas and posted it on Facebook and highly encourage friends to get Trupanion insurance for their dog/dogs

I'm am so happy that I have Trupanion in all areas and posted it on Facebook and highly encourage friends to get Trupanion insurance for their dog/dogs

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10

out of 10

Though I don't want to deal with the trouble of disputing claim refusals, the rep I spoke with was very clear about how to dispute claim rejections and was very honest about what would/would not be covered and why.

Though I don't want to deal with the trouble of disputing claim refusals, the rep I spoke with was very clear about how to dispute claim rejections and was very honest about what would/would not be covered and why. And she was super friendly and wonderful to talk to!

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10

out of 10

more than 1 claim on your pet causes reflection and introspect to understand the process of the claim with the insurance policy to know how to move through the process.

more than 1 claim on your pet causes reflection and introspect to understand the process of the claim with the insurance policy to know how to move through the process.

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10

out of 10

I was a bit disappointed that you guys don't have a system that lets you know which vets use the Trupanion Express.

I was a bit disappointed that you guys don't have a system that lets you know which vets use the Trupanion Express. Currently I go to Bay Animal Hospital in Manhattan Beach and they have the Express option and I love it! Im moving to Burlingame, CA and I'm looking for a vet that also has Trupanion Express and when I called Trupanion to get a list of vets that utilize that option, the girl said she didn't have such a list? I would think you would have that information somewhere in your files? Makes it a lot easier for us instead of calling around to all the vets in the area and asking them if they have it. I hope this would be a feature you have available in the future. Much more convenient.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Any time I have talked to someone at Trupanion I have been very impressed.

Any time I have talked to someone at Trupanion I have been very impressed. They seem very compassionate, which helps when dealing with a sick pet
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET:

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10

out of 10

You guys are the best!

You guys are the best! I recommend you to anyone I come across

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10

out of 10

What I was looking for was to get information about which vet/vet clinic each of the claims for our pet had gone to.

What I was looking for was to get information about which vet/vet clinic each of the claims for our pet had gone to. I can see all the claims online, but can't see that info. The representative was extremely helpful and was willing to look up any of the ones that I wanted and even offered to create a spreadsheet for me, but I decided it wasn't that critical. So, even though what I called for was not currently possible in the system (I'd suggest this be added to the claims history online), she was still very helpful and enjoyable to speak with.

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10

out of 10

This is by far the most satisfied I've been with any company I deal with.

This is by far the most satisfied I've been with any company I deal with. I can't believe how understanding and accommodating your company is. I'm very grateful.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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4

out of 10

I telephoned Trupanion cancel my medical insurance policy for my dog Mason as the premiums became cost prohibitive.

I telephoned Trupanion cancel my medical insurance policy for my dog Mason as the premiums became cost prohibitive. With $500.00 deductible, the premiums were in my view excessive....I have opened a saving account for his health needs at my local bank. Respectfully yours, Dennis Swain.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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