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With our pets being healthy, it did not make financial sense to keep paying the monthly premiums while still having to pay for wellness checkups and costs not exceeding our deductable of $200. For example, our dog was taken to the vet for a wellness checkup, for shots, and an ear infection with the total coming to over $200. Because the wellness checkup is not covered and the ear infection portion was around $100 (which was applied to the deductible), we paid $200 on top of the monthly premium. It was decided to put the monthly premiums in a "Savings jar" to be used for future wellness checkups and any other expenses for our pets and hope and pray for the best as folks did years ago. It would be good if Trupanion considered full or partial wellness checkup costs. Regarding communicating with the Trupanion agents, they were all very pleasant to talk with and knowledgeable about their products and your situation (even the late night/early folks). Your information is quickly gathered and presented in front of them AND there are no menu options to press (wish other companies could/would make it this easy to talk to a live person). Good company to work with. Thanks!

the phone wait time is long and I was calling after 10pm pacific time

Trupanion has always been there for me...I have been with Trupanion for 4 years...the compassion...the friendliness...the high standard of service...makes me so happy to have Trupanion as my pet insurance...so wonderful...such a peace of mind...the best decision I have ever made !!!

Trupanion is wonderful! You made going through a very stressful, emotional process much easier by having one less thing to worry about, the cost of treatment for our dog. Trupanion associates were always compassionate and caring. Our claims were promptly processed and we received reimbursement quickly. Thank you! I would highly recommend Trupanion!

I am very pleased with the service I receive from Trupanion and recommend it to every pet owner that I know. I continue to be impressed with the speed at which claims are processed. My cat was diagnosed with hyperthyroidism just months after I started coverage, so having insurance has been a big help. It gives me peace of mind knowing that, with Trupanion, I won't have to make decisions regarding my cat's care based on the cost of a procedure. I have also been pleased with the friendliness and helpfulness of the Customer Care representatives when I have called.

Don't think that this is the representative's fault. Although she did give me wrong information to start, she did call back and tell me that what she said was incorrect. I have recommended Trupanion in the past, but based on the way my most recent claim was processed I am not so sure and would definitely not go out of my way to say how pleased I am with your coverage.

The above ratings we gave were directed to Shelby who was the main contact person during the recent trouble we had with Trupanion.The original representatives we talked with were not particularly helpful. However, when we asked for a supervisor and Shelby came into the picture, she resolved all of our issues in a prompt and professional manner, and we couldn't be happier. We have been with Trupanion 11 years with our Yorkie Logan, and we expect exceptional service from Trupanion. We received this type of service from Shelby, and she will be our contact person in the future. Hopefully the way she deals with issues that might arise could be passed on to others at Trupanion who answer the phones and are the front line contact with the public. At this point, under the above stated conditions we would recommend Trupanion to family and friends. Cheers, Anna and Robert and Logan Lowery

Wished I woukd have not changed from $0 defuctable to $100.

I already have last night a friend told me she's calling you today

She was a pleasure to work with!!