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Jessica was very helpful and was able to fix the issue, thankfully! I am very pleased with the initial customer service, being as we just signed up for the coverage for our new puppy!

I've been with Embrace since my dog was a puppy and we've been through plenty of scrapes that needed emergency vet. care. Embrace never questions what the vet bills; they pay 90% of the amount charged. They do it promptly and are always kind, caring when I call. This last time it took 3 different vets to troubleshoot all my dog's problems and one claim left diagnosis open- meaning they found nothing wrong for sure, but Embrace still treated it as an illness and paid the claim. 2 vet soon after that diagnosed multiple problems and Embrace paid all 3 bills quickly and fairly.

Thanks from both of us for trying to help Lucky. You gave us 34 extra days with are beautiful boy. You definitely went above and beyond and exceeded our expectations. Thank you!

My 17mo GSD Kalyx experienced aspiration pneumonia. No indication other than he had signs of breathing difficulty - I took him to the local ER, then our vet, then overnight to our critical care facility. The first 2 X-rays said he was getting worse, but miraculously he responded to treatment. He never looked like he was sick after the third round of treatment! Embrace covered every treatment and was so compassionate to talk to when I called. Although I don't personally know the Embrace staff, I consider them friends after this plus a past devastating loss. Please consider me as a lifelong, devoted client.

My 10mo baby Baron fell victim to a previously trusted dog sitter while we were out of the country. After days of neglect, he was seen by three veterinary centers: our own vet, then our regional specialty care hospital, then a last ditch effort visit to try ventilation at the last, best facility available. He died in my brother's arms, with me crying goodbye on speakerphone. Embrace never asked questions about our many claims, during our grief. Embrace's staff sent us a condolence card, hand signed by over a dozen employees. Embrace created an online "lighted" candle for a month for Baron, and sent that website to me to share. This compassionate response is above and beyond any company I've ever encountered. Every memory I have of those final days - and what could have been a worse financial insult - is in part softened by the compassion Embrace showed my family in our grief and recovery.

My little pup was less than 3 months old when she broke her paw. This being my first dog I had no clue how to deal with the situation or how much it was going to cost. I knew that the breeder had included 1 month of insurance as part of my agreement which covered a maximum of $1000. I knew that a broken paw was going to cost much more than that... I called Pets Plus from the animal hospital when I found out that the surgery was going to cost $3500. I didn't know how I was going to cover the expense and explained the situation. The representative that I spoke to gave me several options for accidents and illness and informed me that if I registered for a policy that day then by the time my pup goes in for her surgery they next day the policy will be active and her surgery expenses will be 90% covered. I was actually quite shocked that they were willing to cover this expense even when they knew that my puppy was already hurt and how much the surgery was going to cost. Needless to say I was super happy and impressed with their exceptional service. The icing on the cake is that I was reimbursed within 3 weeks! I highly recommend Pets Plus and am super happy with their service!

Prompt processing, a variety of selections to suit your pet's needs. I own a 15 yr cat, she sees her vet every 1 or 2 months and no hassle. You pay then you file a claim, you then see the reimbursement in your bank account. This is the only pet insurance I ever have had, they are good enough so not looking to switch.

We bought our first dog, a pure breed that we did homework on and thought we wouldn't have any problems. Polar is on his 2nd surgery in under a year old, and Healthy Paws, have paid all claims right away, and have been amazing. They truly care, and have sent us emails asking us how our dog is doing after surgery, and cards in the mail. We also got our 5 year old cat insured at the same time, and never had any issues, and within months of getting insurance had a major trauma and it cost thousands to try and save him, and Healthy Paws paid promptly and sent us a card for our loss. We are so glad we picked them, they truly are the best.

We are very grateful for this insurance company. It's affordable and provides really good coverage. We were thankful we had it when our dog got a small bowel obstruction and required surgery.

My first time having insurance on my dogs, and they have been wonderful. Fast, friendly service and customer service is awesome.