2
out of 5
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5
out of 5
I love this insurance
I have used Trupanion for years and I love this insurance plan. The agents are warm and caring and always helpful. The claims are quickly resolved.
- INSURER: Trupanion Canada
- POSTED: 01/08/2018
- BY: Tracey
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
5
out of 5
Claims info
Info on claims paid out could be simplified on both the letters/emails you send and your website. It's difficult to tell what has been paid for a specific condition. Also, I'm not sure why I can't manage my direct deposit info on the website (I had to call in to add it). Otherwise people are always helpful and friendly.
- INSURER: Trupanion Canada
- POSTED: 01/08/2018
- BY: Tara
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
5
out of 5
Super friendly
Customer Service Representative "Kira" was able to understand the nature of my question, provided additional information beyond that answer, and was super friendly and was very patient. Thank you!
- INSURER: Trupanion Canada
- POSTED: 01/08/2018
- BY: Yvette
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
4
out of 5
Friendly staff
The staff are very friendly , but it seems to take long to get a refund .
- INSURER: Trupanion Canada
- POSTED: 01/08/2018
- BY: Connie
- BREED: Shetland Sheepdog
- AGE OF PET: 7 - 10
2
out of 5
Problem not resolved
Couldn't resolve my problem to change my payment plan
- INSURER: Trupanion Canada
- POSTED: 01/08/2018
- BY: Lorraine
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
2
out of 5
Always recommend
I will Always recommend Trupanion to anyone. Every person I have spoke to there has always been amazing and helpful. Bonnie seemed to have an issue with listening. So really did not know what my question even was- just assumed and continued to talk over me. When she was finally finished I was able to finally tell her what I was asking, and no the issue was never resolved. But by the end of the day I did have my answer in my email claim.
- INSURER: Trupanion Canada
- POSTED: 01/08/2018
- BY: Lynda
- BREED: Siberian Husky
- AGE OF PET: 7 - 10
5
out of 5
Easy and Reliable
Our 1 year old dog Charlie decided to surprise us this Christmas by eating a glass ornament. We had to take him for emergency surgery and two follow up x-rays to ensure that the glass that made it out of his stomach and into his digestive tract passed through safely. The care totaled around $4000. It was very easy to submit the paperwork online. Embrace covered all three claims and we were reimbursed 80% via direct deposit within a week of each claim--well before our credit card bill for the veterinary care was due. This coverage really saved our Christmas!
- INSURER: Embrace
- POSTED: 01/07/2018
- BY: Allison
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
5
out of 5
Embrace Insurance has been awesome to work with.
I researched several pet insurance companies before deciding on Embrace. Their customer service and timely claims processing has confirmed my decision many times over. I originally decided to buy insurance when we brought home a German Shepherd puppy. Embrace has covered all our claims from well checks to his more serious diagnosis of epilepsy.
- INSURER: Embrace
- POSTED: 01/07/2018
- BY: Kim
- BREED: German Shepherd
- AGE OF PET: 7 - 10
5
out of 5