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First time filing a claim but have made several calls before this one - so far everyone has been amazing - very satisfied so far

Trupanion has gone to extraordinary lengths not to pay bills. At this time I am not recommending Trupanion to my friends considering you.

Great service. Great product

Great to work with

I am telling all my friends of the spectacular service

I am very disappointed to learn that Trupanion does not have policies with an annual deductible, rather a “injury or condition based deductible.” This policy was unknown to me and it seems unfair by any reasonable standard, especially considering that I've been a member for four years and have only been able to reach my deductible payout once. I brought my dog to the vet for a torn dewclaw, which she has torn before. If this is not evaluated under the “same injury deductible” I will have to re-evaluate whether having a policy with Trupanion is in my and my dog's best interests, or if it makes more sense to pocket my monthly premium and save it for the next injury.

You are all great. Everyone I have ever talked to.

I just recommended you to several people.

You guys have such great and friendly customer service -- I recommend your insurance to everyone !!! I own a pet sitting company and I tell them all about it as well :)

I like working with Trupanion because the people are always knowledgeable and quick to respond with the correct information to make life easy for me and my fur baby. :)