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There have been only a couple of times I had to submit a claim. Which is good also because my deductible was reduced. The claims were submitted by the vet, they fill out a simple form and fax it for me. I got an email confirming it was received and then one with the explanation and amount I was getting back. It was super fast and clear, no surprises. I've had embrace for 5 years and only had great experiences with it. The plan increases annually, but I'd say that's the norm.

I thank my lucky stars every day that I have Embrace pet insurance for Chachi. Been with them for six years. And they have come through for us every time.!

Love love love..this veterinary hospital saved my little Bronx

The representative was personable and knowledgeable and she was able to answer my questions and update my account quickly.

When Bennett, our 6 year old Golden Retriever, was diagnosed with a sarcoma, we had many worries: his health, of course, his care and the cost. We were fairly new Embrace customers (under a year) and had no experience of how the process would go. I couldn't be happier. I was able to do it all online; the process was efficient and surprisingly quick. All reasonable costs were covered according to the policy guidelines. I didn't need to be in contact with any staff, but when I did during the early process of setting up the insurance, they were helpful and supportive. I give Embrace the highest recommendation and my gratitude for alleviating some of my anxiety. Bennett is doing fine.

We've had Embrace for Duke Ellington the Dog for several years now and they're just plain great. Everything has been easy to do and straightforward, the staff has been fantastic with the few questions that we've needed to call about, and having pet insurance is something you should do. Embrace your pet today!

Every time I needed them they came through with no problems.Great service

Shelly was very helpful understanding that my cat Tutu meant more to me than anything. She has a nice voice n a kind heart put me at ease. Also knowing she's a pet owner so she knew how I felt about the passing of my cat Tutu.

Very disappointed that you sent a benefits check to the wrong address, apparently to the address on the invoice from my Vet rather than to the address that I entered on the claim form. Please train you claims people to pay attention.

The representative was plenty polite, and seemed to want to help, but had no information to help me. She suggested that I just file a claim and see what happens.