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5
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5
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Pre-existing conditions
i should have been more careful when enrolling Velma with Trupanion. She had pancreatitis years ago, and this became a big issue over the past 2-3 years as a pre-existing condition, the definition of which seems to have been stretched a bit to deny coverage.
- INSURER: Trupanion
- POSTED: 12/28/2017
- BY: Bill
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
5
out of 5
Denied claims
I've had past issues with Trupanion not paying out and creating new buckets for recurring issues. It's unfortunate given that trupanion prides itself as a perceived ethical insurance option.
- INSURER: Trupanion
- POSTED: 12/28/2017
- BY: Fayaz
- BREED: Alaskan Klee Kai
- AGE OF PET: 0 - 3
5
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5
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Denied claim
Just disappoint that since we have a male dog and his testicles did not drop we are not covered by insurance. The surgery is compared to neutering a female.
- INSURER: Trupanion
- POSTED: 12/28/2017
- BY: Meghan
- BREED: German Shepherd
- AGE OF PET: 0 - 3
5
out of 5
Overpriced premiums
My experience is great every time I call in. I don't want this survey to reflect negatively on Kevin as my issue is with the over priced premiums I pay, not customer service.
- INSURER: Trupanion
- POSTED: 12/28/2017
- BY: Erin
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
5
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5
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5
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