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I have a small fur baby who has had problems with her kidneys and if it wasn't for trupanion I don't know what we would have been able to do. She is alive and staying sweet because we have trupanion on our side. Just being able to know that we can pay for her care and not have to worry about where the next money was going to come from, trupanion pays out quickly so we are never alone on where our money is so we can stop worrying about the money and pay more time with our little one.

Each and every time I have called Trupanion (been a customer for many years!), I've experienced excellent customer service -- friendly people who have a smile in their voices.

Everyone at the Trupanion call center has always been extremely helpful and friendly. I can't recommend this company enough to friends and family. Thank you.

The rep was very friendly , kind and helpful and very knowledgeable !

Not very helpful, this was not a good experience. This is our 2nd pet. Our 1st insurance company was another company but not available for us. Chose this one to cover our newest pet. Did not Enjoy our claim experience . All they did was deny all our submissions by saying my vet withheld info maybe and if I want I could appeal

The representative was upbeat and able to take care of the two reasons for calling, very quickly. I'd also like to say, I love how quickly reimbursements are processed.

My fur babies and I are happy customers. Thank you.

I was on hold for quite a while considering my call was in the middle of the day at a presumably low traffic time of day.

Notwithstanding the detailed explanation given by the supervisor on costs for pet insurance and suggestions how to reduce payments by a deduction . However the fact I cancelled my insurance on Daisy then due to circumstances I reapplied the lapse in the policy they included a whole series of exclusions WHICH I WAS NEVER MADE AWARE thanks to my vet office they now covered very little As a example they noted a comment by the vet of a minor ear infection which now will not pay for anything to do with the ear I find this to be unfair and bias The rest of the insurance is excellent Initially it was my error to cancel but the interpretation by the vet and trupanion is a gross injustice Thank you Andy

I'm very happy I chose trupanion pet insurance. My experience so far has been great. Thank you