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When i send all of the bills in for a problem/treatment at one time, i have rec'd a quick response. They send me an email verifying receipt of my paperwork and it doesn't take long before a check arrives in the mail. ASPCA premium prices, for similar services, are comparable to other companies, better than some. I have been using the company for 10 years for 3 different pets.

Great company. Would recommend to anyone. Fast, friendly service and no problem receiving payment on claims.

Embrace has been great. People are awesome and very caring.

Not sure what I would do with not having Trupanion Insurance. Everyone I talk to help me feel so comfortable when your pet is sick.

Camille was absolutely outstanding. Astonishingly helpful. It was a delight to speak to them. I work on the phone for a living, and understand the pressures and the level of difficulty one is faced with when working with strangers over the phone during needful situations. I could not have been more pleased. This is the kind of person and service that makes using Trupanion a worthwhile endeavor for persons and pets and one of the ways in that make your service stand apart from the rest of the animal insurance companies out there. Finding a smart, polite, sincere, informative, good humored and patient person on the other end of a stressful process makes both the experience of using Trupanion better, but the whole of ones day absorbs goodness from the efficiency., effectiveness and pleasantness of such an exchange. This also speaks well for any person who has hired, trained and overseen Camille and Camilles overall persona. Thank you so much Trupanion, Thank you so much Camille.

Bethany was very nice and tried to be helpful. she even called me back about 15 minutes after our first conversation to advise me that the people who would have the answers to my questions were not available but that she would continue to follow up and get me an answer. so far .... no one has gotten back to me with an answer. for that reason I am unhappy with my contact with Bethany.

I really wanted to talk with a Supervisor concerning my ongoing issue, but she was reluctant to do that. She basically told me that she could do the same thing as the Supervisor could. So... had to re-explain my issues for the 10+ time.

I’m always disappointed with how little help Trupanion gives when it is a valid claim !! Not paying for an exam when the dog is admitted to a critical care setting ?? That is ridiculous . I was very disappointed by the final amount Trupanion covered for Dusty .

I found everyone I dealt with to be very helpful and caring about my pet.

I've referred lots of people to Trupanion in the past but over the years, you guys have started to cover less and less when it comes to natural healing so that's been a bummer. Also, the monthly charges seem to go up quick a bit consistently.