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Feedback on receipt, processing and request for medical records for my claim were very timely. I did not have to follow up on the process. Thanks.

It was so upsetting to find out Mr. Peabody had cancer. Your claims process really helped ease some of the pressure. It is so simple and reimbursement is fast. You could teach the human" health insurance companies how claims should process. "

I went and took my furbaby lab who is 4 years old for his shots and his regular test i.e. Heart worm Lyme disease and fecal. Also bought hear worm and flea and tick prevention. I took a picture of the bill a placed the claim. The processed it the next day. Then 2 days later money was in my account. There was a break down of what they paid and didnt and explanations why they didn"t. I"m very happy with their service. "

Fantastic customer service.

always very prompt service- thanks!

If only insurance for people would be as outstanding as you. Your company is awesome!

A Sunday emergency for our pet is never something you want to go through. No matter the costs we know she is worth it. The ease in submitting my claim, the promptness of response and quickness in payment made the decision to use this company the right one!!!

My claim was rather lengthy but PetsBest handled it within a week. I received exactly what I expected. They are always quick and accurate. He suffered from liver disease which nobody saw coming. He was always so energetic and within a week his appetite decreased to almost nonexistent. We tried appetite stimulants but to no avail. The vets did everything they could but within four days of hospitalization he passed away. It was a very sad day for me. Pets Best handled the claim very fast. It didnt bring my cat back but it eased the financial burden it brought to me. Of course I would rather of had my cat get better and pay the full cost but things don"t always work out to our liking. Thank you PetsBest. "

Always available to answer questions. Excellent coverage and options so that anyone can afford pet insurance. I have multiple policies for our companions over many years and Pets Best is an excellent choice, highly recommend!

My first claim was paid within 24 hours i expected a similar sla this time as was disappointed that it took several days to process. Putting out the funds in advance creates a financial burden where quicker payment would be better