5
out of 5
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4
out of 5
I was told that Trupanion has a quick TAT on claims.
I was told that Trupanion has a quick TAT on claims. I have multiple claims ALL for the same issue which is skin infection related since February. I have provided ALL medical records and billing, etc., to expedite the process and make it easier for you. I was told that you still have at least 2 more weeks before any of my claims are going to be reviewed and that it's taking a lot longer then promised because you are behind. I need some of this money for Mia to see the Dermatology specialist 7/3/17 because they are very expensive. I've been waiting for months for this appt. There should only be 1 deductible of $260 bc this is ALL for the same condition.
- INSURER: Trupanion Canada
- POSTED: 07/05/2017
- BY: Judith
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
I thought that with my $750.
I thought that with my $750.00 deductible that trying to help my kitty out was going to be next to impossible and was wondering why I even have the policy but the young lady pointed out some things that I could do to help me out as far as reducing the deductible and I was extremely happy with her suggestions which I will follow up on. Thank you for your help.
- INSURER: Trupanion
- POSTED: 07/05/2017
- BY: Doug
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
5
out of 5
Very happy with my overall experience!
Very happy with my overall experience!
- INSURER: Trupanion Canada
- POSTED: 07/05/2017
- BY: Erica
- BREED:
- AGE OF PET: Over 11 years
5
out of 5
Trupanion has a very professional as well as personally informed customer service team.
Trupanion has a very professional as well as personally informed customer service team. They always find the information I need and provide a satisfactory answer for me.
- INSURER: Trupanion
- POSTED: 07/05/2017
- BY: Mary
- BREED:
- AGE OF PET: Over 11 years
5
out of 5
LOVE Trupanion!
LOVE Trupanion!!!!
- INSURER: Trupanion Canada
- POSTED: 07/05/2017
- BY: Vicky
- BREED:
- AGE OF PET: Over 11 years
5
out of 5
4
out of 5
While we have been fortunate to not need turpanion that much yet the experiences we have have been great!
While we have been fortunate to not need turpanion that much yet the experiences we have have been great! Only issue I have a may lead me to leave turpanion is that they do not cover any portion of the gastroplexy surgery. I realize it is a preventive surgery but considering there is a small number of breeds that need it and it literally can make the difference between life and death in the future, why not even cover part of it? Sadly I am looking at other companies as the survival rate is not high with out the surgery.
- INSURER: Trupanion Canada
- POSTED: 07/05/2017
- BY: Kassandra
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
All representatives I have ever spoken to are friendly and helpful.
All representatives I have ever spoken to are friendly and helpful. Claims are processed quickly and checks sent promptly. I have recommended this company to others.
- INSURER: Trupanion
- POSTED: 07/05/2017
- BY: Patricia
- BREED:
- AGE OF PET: 0 - 3
3
out of 5
We were calling regarding a possible poison eaten and the individual seemed confused on how to answer.
We were calling regarding a possible poison eaten and the individual seemed confused on how to answer. It took him a few minutes to figure out Vet and or poision number.
- INSURER: Trupanion Canada
- POSTED: 07/05/2017
- BY: Michelle
- BREED:
- AGE OF PET: 7 - 10