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BUY PET INSURANCE. JUST NOT FROM EMBRACE
Something has gone entirely wrong with this company. Have had ups and downs over the years but had been fairly happy until the last year. Just a nightmare. Any excuse not to process anything, cover anything or pay is used. Avoid like the plague.
Insurer: Embrace
By: Katherine
Incredible customer service
I was expecting the normal Insurance Claim run around Not here, one email and Trupanion came through for us Best investment we have made in our 2 little boys Thank you Trupanion
Insurer: Trupanion
By: Bob
Best decision in pet ownership
We bought this policy over 10 years ago when our Toby was just a pup. We continued to pay premiums with no claims in those 10 years, we had a healthy pup. While I started to second guess our need for the insurance those thought were put to rest last year 2020 was terrible and one of the worst things was, a car hit our toby. Well over 11 THOUSAND dollars in emergency vet bills later, we only paid 2 thousand dollars. We were sold on the policy, but recent events completely sold us on the company. This past 2 months we spent another 3 thousand dollars on dental work. We found out that emergency vet never x-rayed Toby's face after direct impact with the car's tire. On a routine check up, his regular vet discovered broken teeth below the gumline that needed extractions, a result of his accident that wasn't initially discovered. The extractions led to complications and colitis in Toby. Mind you this is OVER A YEAR after the initial accident. Well I'm am pleased to say this company was so stand up about everything. After submitting a little documentation, they rolled it into the initial claim, and did not charge us another deductible. 90% of another 3K bill was covered. Not only is the company stand up, but EVERY SINGLE AGENT we've spoken to, was nothing less than kind, compassionate, responsive, and competent. We couldn't be happier with Trupanion. It's the peace of mind , and financial security every pet owner needs!!!
Insurer: Trupanion
By: Naomi
The claims process is very easy and the payments were made quickly.
The claims process is very easy and the payments were made quickly. My dog was diagnosed with Lymphoma in April of 2021 and he has gone through months of chemotherapy treatments. I couldn’t have given us both the chance to extend his life without Trupanion. I would highly recommend them to anyone looking for insurance for their pets.
Insurer: Trupanion
By:
Excellent Experience
The customer service gal that signed me up went above and beyond to make my experience very pleasant. We got cut off and she made sure that we reconnected. I did not have to start over with a new person. Experience was very informative, clear, warm, and even fun.
Insurer: Trupanion
By:
The service response people are exceptional
The service, response, people are exceptional
Insurer: Trupanion
By:
Insurance info for Cooper
The woman I talked to was very helpful, answered my questions and was patient with me. Also knowledgable and Professional
Insurer: Trupanion
By:
Timely and helpful response.
Timely and helpful response.
Insurer: Trupanion
By: