Fantastic Customer Service
After taking our 3 month boxer pup to the ER for treatment, we were advised to contact Trupanion to initiate a claim. Since we just started our subscription the end of December, we had to wait 30 days before we're able to file a claim. Dominique was fantastic! She gave us a mini orientation, updated our account, shared how to easily submit a claim should we have need to do. Dominique provided GREAT customer service! Thank you!
- INSURER:
Trupanion
- POSTED: 01/09/2018
- BY: Verna
- BREED: Boxer
- AGE OF PET: 0 - 3
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So friendly!
Always such friendly service, it's nice to speak to a human!!
- INSURER:
Trupanion
- POSTED: 01/09/2018
- BY: Jennifer
- BREED: Puggle
- AGE OF PET: 7 - 10
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Amazing!
My representative, Abby, was amazing! She was extremely helpful in resolving my issue.
- INSURER:
Trupanion
- POSTED: 01/09/2018
- BY: Stephanie
- BREED: Mixed breed Large (55 90lbs when full grown)
- AGE OF PET: 7 - 10
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Very friendly
The representative was very friendly
- INSURER:
Trupanion Canada
- POSTED: 01/09/2018
- BY: Verna
- BREED: Toy Poodle
- AGE OF PET: 7 - 10
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Premiums
You have raised your prices every year on my policy, therefore I don't want to recommend you
- INSURER:
Trupanion
- POSTED: 01/09/2018
- BY: Audrey
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Great company.
I always tell people how great Trupanion is. As a matter of fact, I volunteer at the Putnam Humane Society Thrift Shop and mention Trupanion to people all the time!
- INSURER:
Trupanion
- POSTED: 01/09/2018
- BY: Jayne
- BREED: Beagle
- AGE OF PET: Over 11 years
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Pricing
If you have more than 1 animal (I have 3) it's more expensive than MOST people could ever afford. My deductibles will need to be "upped" to about $1,000 for 2 of them and at that rate it's very hard to justify the cost. At this point my monthly payment is $197 which is more than I can afford. I asked her to forward my comment that people with multiple pets should get some sort of discount in order to make it feasible.
- INSURER:
Trupanion Canada
- POSTED: 01/09/2018
- BY: Carolyn
- BREED: English Bulldog
- AGE OF PET: 7 - 10
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Lost claims
I can't believe you lost the Rimadyl invoice that was included with the Gabapentin invoices [I faxed 4 pages] and now you are reviewing it??? Beau has been taking that for a long time - it is not new for his Arthritis. I am also disappointed how long it is taking for reimbursement for Beau's hospitalization - he was so sick, I thought I was never going to get him back.
- INSURER:
Trupanion
- POSTED: 01/09/2018
- BY: Joan
- BREED: Labradoodle
- AGE OF PET: Over 11 years
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Love pets
It's great speaking with people who love pets and want to truly help out pet owners.
- INSURER:
Trupanion
- POSTED: 01/09/2018
- BY: Joe
- BREED: Labradoodle
- AGE OF PET: 7 - 10
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