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Submitted 2 claims. They were processed and paid within 2-3 days! Outstanding service - kept us updated via email along the way.

great company very fair and they actuslly care about the animal not the money. would recommend to anyone

This insurance is easier to navigate that human insurance

We are extremely happy with Trupanion. They cover exactly what they say they do, and processing couldn't be simpler. They have great customer service, excellent communication, and fast reimbursement.

My dog Pete was diagnosed with cancer a year ago and just died in June 2011. My other dog Karma was dignosed with cancer in July 2011. Trupanion has been wonderful in expediting my claims very quickly. Also, they have been very supportive when they called to see how Karma was doing. I am very happy with Trupanion.Thank you Cheryl

I have a six month old yellow lab. I had no idea she would come up with the medical problems she has had. My puppy has had three different claims due to giardia, hip dysplasia, and ingestion of chocolate. I have been very pleased with the prompt processing and payments made by trupanion. I hope she grows up without any more problems but im very grateful for my pet insurance because i love her enough to provide the care she needs.

Always fast and friendly responses. Been quicker as of late. On average, I receive an email a few days after the claim, processed within a week, and cheque artives a few days later. Other than a mishap about deductibles (not fulfilled and claiming a year later), service has always been exceptional.

Trupanion was extremely cooperative. The system is easy for me and our doctor. Payment was made promptly, even before the credit card bill arrived so I had $'s in hand to pay. When I spoke to people in the office they were helpfull polite and knowledgeable. Wish my people insurance was this good. Politician could use a few lessons from Trupanion. By the way, my son and daughter also have policies with Trupanion and feel the same way. Great company with great people.

We have had trupanion for about 1 year now. Until now we have been happy. I have previously given this company great reviews. I pay $38/month $0 deductable with hip displaysia coverage. I signed up when my dog was approx 3 months old. The companies claim at the time was your insurance premium wouldn't increase with age or claims only with increases in veterinary services. Sounds reasonable and the company claims to pride itself in simple language. Today I recieve in my inbox that their rates are going up. Not just going up, but going up by 3X. My same coverage will now cost $93.85. Their reasoning increases in medical expenses. What a crock of poo. I see the bills they haven't increased 3X in my area. Your left with changing your deductable to $1000 to get anywhere near your previous rate. Lets not forget the $1k deductable is per illness or injury not per calender year. If you haven't seen the rate increase yet expect it to come within the next year. they seem to be phasing this rate change in. I'll be cancelling my policy when the rate change occurs.

We insured our pets with another company before switching to Trupanion. Within a few months after signing up with them our 12 year old yellow lab became seriously ill, requiring costly and extensive treatment. Unfortunately the treatment was unsuccessful, and our dog passed away. The Trupanion regional representative assisted us in filing our claims, which were approved in a short time. The claims process was easy and straightforward, and Trupanion kept us informed of progress as the claims were processed. Very professional, and very sensitive to the needs of pet owners.