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very helpful. And payment is quick

Love Trupanion. It takes the headache out of processing claims, the staff is super friendly and helpful and removes finances from the equation when making critical decisions for my dogs' health.

I thought that there was just one deductible, but it seems like there are deductibles for every condition which I did not realize.

We love true Trupanion! 🐶 They are efficient, very friendly, and have good products and consumer relations! I have already referred several of my friends to them!

I am extremely hesitant to recommend Trupanion right now. We are in an appeals start of process. I have great concerns about how these claims was denied, the process USED to deny the claims, and the reasoning Jenny gave me for denial of claim. I do want to acknowledge her great cooperation in send me copies of the Test Results Trupanion Requested of Albuquerque Animal Care Center (The City Shelter We Adopted Him From and Their "VCA" Vets 4/10/17.) As I SHARED with her in our conversation, Toby, was treated there for Dental Disease with a high amount of teeth extracted due to multiple infections periodontal and so he had many teeth removed there!!! He had elevated white blood count! He was placed on antibiotics and pain MEDICATIONS! He also had skin tumor on head and another area removed! That was all!! When we adopted him, the notes said, teeth extracted, tumors removed. WE were told Manager of apartment had surrendered him to the City Shelter. Absolutely no comments to us regarding Cushings Disease! Only medication he had when given to us was to finish his antibiotics for his INFECTION for PERIDONTAL DISEASE. THAT IS ALONG WITH THE SKIN TUMORS, THE TRUE PRE EXISTING CONDITION ON THE REPORT SHARED BY ALBUQUERQUE ANIMAL CARE CENTER. BUT I WILL DISCUSS WITH MY VETERNARIAN AND ALL BCA ANIMAL HOSPITALS WHO RECOMEND YOUR INSURANCE TO THEIR CUSTOMERS AND WE WILL SEE IF THEY SHARE THE SAME VIEW THAT TRUPANION DOES REGARDING THE DIAGNOSIS OF CUSHINGS DISEASE AS A PREEXISTING CONDITION AFTER YOU HAD ALL THE PAPER WORK IN AND THEN REFUSED COVERAGE AS A PREVIOUS EXISTING CONDITION. I HAVE ALSO NOTICED THAT MANY OTHER PEOPLE HAVE WRITTEN SIMILAR COMPLAINTS ABOUT YOUR PRACTICES OF DENIAL ON PREVIOUS CONDITIONS AND WASHINGTON STATE LAW SUITS. SO, I DO HAVE CONCERNS ABOUT THE RESOLUTION OF THIS AS I BEGIN THE APPEAL PROCESS. BUT THANK YOU FOR THE SURVEY AND I HOPE YOU FIND MY COMMENTS MOST HELPFUL. TOBY IS DOING WELL, THANKS TO US! PLEASE, PLEASE FEEL FREE TO POST AND SHARE WITH YOUR CEO!! YOUR TRULY, SUSAN MATHIAS, TOBY's MOM

The folks at Trupanion are always professional and friendly and willing to try to solve any issues. As far as recommending Trupanion to friends, I walk both my dogs on the trails of Town Lake and everyone who stops me to talk to me about my dogs gets an education in the benefits of having Trupanion Insurance. The most important reason, always having peace of mind that a four legged Trupanion client will be taken care of at any cost and you will never have to "think" about euthanizing an otherwise healthy dog because of the veterinary costs involved. Get the insurance. You will be glad you have it the day your companion gets hurt or sick because eventually, all animals will encounter some high cost procedure.

I have enjoyed all of my conversations with your representatives -- friendly and professional! Thank you!!

Brittany was very knowledgeable, great customer skills and very efficient.

Trupanion has been a vital part of our family. From helping financially with unexpected circumstances with our pets to very friendly and helpful customer support, we are constantly recommending Trupanion to friends and family!

I'll spend years paying for this insurance and you guys will spend years denying my claims. Easy money, that's all!