Many claims or portions of claims are incorrectly deemed to be ineligible (without providing useful explanations) requiring time consuming appeals to be made.
Many claims, or portions of claims, are incorrectly deemed to be ineligible (without providing useful explanations) requiring time consuming appeals to be made.
- INSURER:
Trupanion Canada
- POSTED: 02/09/2018
- BY: Mark
- BREED: English Bulldog
- AGE OF PET: Over 11 years
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The customer service was excellent.
The customer service was excellent. Kathleen was kind, patient, and very helpful. She was a pleasure to work with.
The only reason recommending Trupanion to a friend was an 8 instead of a 10, is because my premium is going up $87 a month. ($1044 a year!) That is a tremendous jump that I am not prepared for nor was I expecting.
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Lynne
- BREED: German Shepherd
- AGE OF PET: Over 11 years
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extremely helpful & friendly!
Arianna was extremely helpful & friendly!! Excellent customer service!!! Thank you!!
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Pamela
- BREED: Mixed Breed Cat
- AGE OF PET: 7 - 10
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excellent service.
Kelcie provided me with excellent service. Great listener and took her time with each question to ensure I received the correct answer. You need to offer her a promotion! Would gladly work with her again.
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Valerie
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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I am always happy with the help I receive.
I am always happy with the help I receive. Everyone is knowledgeable and pleasant and they ask how my dog is.
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Jackie
- BREED: Toy Poodle
- AGE OF PET: Over 11 years
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Dominique was wonderful!
Dominique was wonderful! Helped me straighten out my issue and was very caring and concerned for my pets wellness!
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Matthew
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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everything was resolved in a professional courteous manner
Enjoy the interaction everything was resolved in a professional courteous manner. My hat is off to you for excellent customer service thanks
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Tom
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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Jodi was amazing!
Jodi was amazing!! She was so sweet and calming when I was in complete panic mode. She took care of everything so quickly. I have already told several of my friends about her. I was honestly hesitant about getting pet insurance but now I will never go without it! This operation was expensive and would have left me in a bad situation. Kudos to all of you! Thank you Jodi!
- INSURER:
Trupanion
- POSTED: 02/09/2018
- BY: Heather
- BREED: Maine Coon
- AGE OF PET: 7 - 10
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It was complicated
Our 3 year old cat development allergies over a year ago. We had taken her to several vets and then a specialist and finally to a dermatologist. The last vet seems to have stabilized her condition with diet and meds. We are hopeful that may be the long term fix, but it is uncertain. The claim was complicated and involved numerous vet practices and invoices. ASPCA processed the claim fairly and expediently. So far, so good!
- INSURER:
ASPCA
- POSTED: 02/08/2018
- BY: Marjorie
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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great service
Nationwide Pet Insurance has been good to our dog Bindy especially in this last year when she has been diagnosed with an enlarged heart. I also appreciate that there is no need to file by regular mail, we can now file claims electronically. Also, anytime I have called Nationwide has been ready to answer my questions. I really recommend coverage, especially for senior dogs.
- INSURER:
Nationwide
- POSTED: 02/08/2018
- BY: Ranee
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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