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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great pet insurance
I’ve been very happy with the timeline of receiving payment once I have submitted claims. I have dealt with other pet insurance companies before and MetLife is more efficient and professional than the others.
Insurer: MetLife
By: Carri H
only submitted claim
Submitting a claim online was very easy, however I cannot verify how easy it is to get payment. As an update: the payment (64%) did arrive two weeks later. Pretty good.
Insurer: Embrace
By: Bruce
So far so good
For the most part, I’ve had really good experiences with Embrace. Claims are paid quickly, My recent issue was with the Embrace app itself and Morgan helped resolve the problem. I resubmitted the two claims and hope there won’t be any further issues.
Insurer: Embrace
By: Karen Turner
They kept me in the loop all the way…
They kept me in the loop all the way through the process. And let me know my order was accepted and my money was on the way.
Insurer: MetLife
By: Starr
Aileen Andino was so nice
Aileen Andino was so nice, helpful, professional. It was a pleasure to talk to her. I have had Spot Pet Insurance until today, but every few days I got texts and emails telling me to update my billing info to prevent policy cancellation; yet when I got on their website, I found I was paid up and there was no problem. Four phone calls to get messages stopped were fruitless.
Insurer: Fetch
By: Carole Schreiber
No hassles!
Easy to submit claim forms, quick processing and payment.
Insurer: Spot
By: Marcy Altimano
Very disappointed
Very disappointed. They take far too long to decide claims, then dodge responsibility by labeling new medical issues as “pre-existing.” Feels dishonest—look elsewhere for a company that actually stands by its coverage.
Insurer: Embrace
By: Alan Flyer
Quick payments!
Very quick review of claims and payments. Amazing! I know I can always count on Trupanion!
Insurer: Trupanion
By: Jackie
This was an easy enrollment
This was an easy enrollment
Insurer: Prudent Pet
By: Pamela Taylor
Speedy Response
Speedy response to claims and very easy to process.
Insurer: MetLife
By: customer