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Kathleen was a professional and handled all my questions with ease. She helped me with things I had called about previously and were not resolved. She is an excellent service rep. More reps should follow her que.

You guy's are the best. We rescued Laycee last August, and unfortunately she has had some issues, but Nationwide has never questioned that we are doing the right thing for her. Thank you so much.

Excellent services, friendly, helpful and always have paid promptly. In 8 years I have never had any problems or issues with Trupanion. He has had four surgeries, Thyroid problems and arthritis due to his surgery and they have always support us

I’m so happy with Nationwide Pet Insurance. I have had pet insurance for over 17 years and it truly helps. I am retired now and on a fixed income. Nationwide helps so much because I know I can give my dogs the best vet care and it won’t leave me broke. I recommend Nationwide Pet Insurance highly. If your going to have a pet you should definitely have Nationwide Pet Insurance.

This is my first time having pet insurance, so I wasn't sure what company to trust, as there are many out there. I've been an ASPCA donor for many years, so naturally when I found out that they offered pet insurance, I knew that I could put my trust in them. I'm beyond satisfied with the level of service they have provided me and my dog, Abby. THANK YOU, ASPCA INSURANCE!!

I filed the claim with them in November 2017 and I kept trying to follow-up, they said hold tight they are transferring. Eventually they called me on February 2018 to let me know that they are closing my claim due to lack of progress! I asked their customer service reps what they need from me, if certain documents I presented were enough, they answered "not sure". I was shocked. Cancelled my policy right there. I regret signing up with them. They are very unprofessional.

I haven't any problems with Nationwide Pet Insurance and there sister companies with some of my personal insurance.

My ex and I adopted 2 rescue dogs and we were told by our vet early on that their hybrid breed mixes could potentially have back and hip problems as they got older. So we did our research and opted to get pet insurance for them both. One of my dogs this year developed IVDD and the emergency vet, neurology appointment, scans, surgery, recovery and medications came in at about $7500.00. For a middle class earners this was a huge devastation for us. Luckily with Embrace we were able to submit the receipts and within 2 weeks were reimbursed almost 80% of the total amount. We were so glad to have made the choice to go with Embrace insurance. Their claim process is swift and it saved us from financial hardship on top of the spinal surgery and recovery of our loved pet.

I got pet insurance for both my dogs after one was diagnosed with bone cancer. I did not expect Figo to cover the cancer costs as it was a part of a pre-existing condition. This same dog happened to fall and pull a muscle in a different leg unrelated to the cancer so I filed that claim. But let me tell you, the wait time to process claim is ridiculous. They keep saying that their are hiring more people because the claims are taking 6-8 weeks to process once submitted. Read the fine print, they would not cover my dog's euthanasia because he died of the cancer. Then charged me for his insurance the month after the claim was submitted which included the cancellation of the policy. When I called they said I needed to send a separate email to cancel the policy, then it would take more than a week to return my money. It's bad enough that I have that we have the grief of losing our 2 year old dog, but come to find out they covered $25 of the expenses. Ridiculous!!! Buyer Beware.

Very helpful. They said they would call back with an update in a day or two after checking with another department but they returned the call within 20 minutes. Great customer service