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This is my first time using our insurance. So far I have had three claims with only one injury but I have not experienced any hassles. My vet has had a little problem with getting the faxes through on the first time. It is frequently busy but eventually they receive the faxes. The turn around time once it is received is very fast and they keep you well informed by email of your claim status.

Trupanion has been extremely helpful, processed my claims very quickly, and sent emails to keep me informed on the status of my claims.

We live in Florida and have two puppies, one pup is just a year old and the other is six months old. When we took the younger one to be neutered, prior to the procedure his liver blood work tested abnormal and required specialty testing which included sending the blood sample overnight to Cornell University in New York. I doubted that it would be covered, but we submitted it to Trupanion and were thrilled to discover they covered 90% after our $50 deductible. It took only a couple of days to process and we received a check the following week.

Trupanion processed my claim very efficiently, keeping me informed as to the progress, and issued a payment without any problems.

Easy, quick and straight forward.

Please see an exerp from an email that I sent to Trupainion upon completion of my claim: "I received 3 claim process notices (the one here 271018, 269924 & 269923). My query regards why I was charged 2 deductibles when this was all done in 1 procedure. 1 on the claim here (27018) and as well on 269923. I do note that Trupainion has divided the claim into 2, but I am sure that you can appreciate that the scheduling for these procedures were to save money (for Trupanion as well as us) on anaesthetics as well as undue stress on Zeus if we were to have done this one 2 separate occasions." Trupanion's response is below: "Our deductibles are per condition. As Zeus was under he was treated for the masses as well as his oral care. As there are two different condition we had to apply the deductible to both conditions." I cannot tell you how utterly disappointed I was with this response. Tina Furber

I cannot not say enough good things about Trupanion Pet Insurance. I insured my Doberman at 10 years of age. Approximately 6-7 months after policy inception she collapsed in my living room with a heart problem. Shortly after she developed problems with a mass on her leg that was inoperable due to her heart issues. This company paid approximately 18,000.00 to 20,000.00 dollars over the course of time that she was insured. I had a 250.00 deductible and they paid 90% of everything except office visits. This company is phenomenal. My girl enjoyed a great quality of life up until the end. I could not have afforded to take care of her with all of her issues without Trupanion. They are the best!

My first experience with Trupanion was a positive one. My Vet signed me up for first 30 day free trial and unfortunately I had to take advantage of it. As soon as I vet submitted a claim I received an email that it was under review. I would guess it was within 24 hours of submittion. My reimbursement check came shortly thereafter.

Tessa, out female shepherd collie crossshowed sudden symptoms such as walking into furniture, walls and doors and had very poor balance. She was not her usual self. We first had her assessed by our local veterinarian who said that she was blind in her left eye and half blind in her right eye. She was then assessed by a veterinary eye specialist who determined that her eyes were functioning but that she may have a brain tumor. She was then referred to a neurologist for further investigation. She required extensive medical intervention at great cost. After extensive medical tests it was determined that she had meningitis-encephalitis. She was treated and appears to be on the road to recovery but will require further intervention to maintain her health and well being. We submitted our claims to Trupanion and we were surprised at how quickly they responded to our clain in such a professional manner. There was no delay and no fuss. We will recommend Trupanion to all our friends who have pets. Thanks again Trupanion. You have saved us a lot of worry and stress.

I just submitted my first claim for my puppy and found that Trupanion not only processed my claim VERY quickly; they did so with true concern and excellent communication. I could not be happier!