217,670+ Pet Insurance Reviews You Can Trust

Pet parents across the U.S. and Canada have left over 217,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.

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Most selected providers in "March, 2026"

37.37% Pets Best 10.27% Prudent Pet 8.08% Lemonade 7.74% Pumpkin 5.89% Embrace

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Category with most reviews

13,705 Payment Experience 60,642 Claim Coverage 72,990 Customer Service 21,795 Price Satisfaction 14,512 Other

April 29, 2021

Not worth it.

Usually have to appeal decisions. They will find reasons not to cover. Covers per incident and will find reason to claim each incident is unrelated. Example...Giardia. Covered in 2019. No premium paid as deductible was not met. Ok. Accepted. Exact symptoms in 2021. Treated with same meds prescribed in 2019 (successfully) for Giardia although no cysts were found in fecal. They are not always found due to life cycle and shedding of Giardia cysts. Claim denied. Reason, vomiting diarrhea can be caused by anything including cancer so not covered. This was not first denial. They will say rates aren’t increased annually due to age of dog as if that is a positive. Perhaps this is true but they do definitely increase annually due to annual increase in vet fees. They don’t cover vet fees. Examination fees are not covered. Paid out about 7000 in premiums not including annual premium increases which has gone up from about 53 to 81 monthly. Recovered about 2600 of that in payable claims. They are quick to process claims and to respond on the positive side even if it is a claim denial you gave to appeal. Won’t fight with them over this one, considering cancelling.

Insurer: Trupanion Canada

By: Kim

Useful

April 29, 2021

Excellent Customer Service

I'm a new customer with a new puppy, and was nervous about pet insurance. From the get-go, the people that walked me through the process were not only highly professional, but HUMAN and really seem to love pets and love their jobs. I feel very comfortable now!

Insurer: Trupanion

By: Paula Penna

Although I have only been using Pumpkin insurance for a month, so far they have been wonderful!

I filed a claim for my dogs first check up after we adopted him, and even though this took place prior to his eligibility date, they did reimburse the allowable amount very quickly. The claim that was denied (which was no surprise, I just submitted it to have his records updated), a representative reached out to me to ensure I understood my EOB and offered to follow up with me if I had any questions. I am very pleased with my selection of pet insurance.

Insurer: Pumpkin

By:

Useful