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Very satisfied. Kept informed in a timely wayabout claim with phone calls and e-mails. The whole experience could not be better. 3 of my friends have chosen Trupanion after my recommendations

Our dog had serious dental problems resulting in a $2000 vet bill. Trupanion accepted the claim and processed payment within two weeks.

We have the pleasure of a 12 yro female Labrador who unfortunately now has Diabetes :-(Accessing the Trupanion forms are easy via the net. Email-customer service is excellent, thank you Heather Pike!!! It is nice to actually receive $s for claims submitted instead of lip service and never seeing the actual funds. It is good to read in the emails that Trupanion cares about our sick companion(s) - thank you! Replies to forms or questions is quick. Keep up the great work!

When we got our golden retriever puppy Captain in July I didn't want to have the shocking vet bills that we have had from time to time with our cat so I got Trupanion pet insurance with a hip dysplasia rider. When Captain started limping, he had two office visits, x-rays, and finally an office visit with a surgeon. Trupanion not only paid 90% of most of the cost of those three visits and the x-rays, but they also pre-approved payment for 90% of his surgery which will total about $6,000. The turn around time from submitting my claims to receiving the checks was very fast - around 10 days I think. I am very thankful to be able to provide first class medical care to Captain without an extreme shock to my budget or, worse, having to watch him live in pain for the rest of his life since he's only 9 months old.

Great! Easy to work with and fast reimbursement! Staff is very helpful in claim process.

Our 2 year old Coton de Tulear started shivering one night, and the next day it had not subsided. We wnt to our vet's office and they ran some tests to determine the problem. They found no specific issue, and recommended we take Tully to have a ultrasound exam. This also came back negative, and within about 2 or 3 days he recovered, with the help of some medication and digestive-problem dog food from the vet. Trupanion kept us informed daily as to the status of our claims and within just a week or so repaid us for the vet and ultrasound bills. We are very pleased with their service and their rapid responsiveness. Highly recommend them for any dog owner wanting to get the best care for their pet.

My cat has several medical issues. I feel I made a right choice by selecting Trupanion. Claims processing quick and efficient. All illness related expenses at 90% without any questions. I wish my human insurance worked as well as this one.

$1,136.77 total claims to date including monthly premium $739.05 covered $577.72 out of pocket expenses Coverage of 56%.

I rescued a wonderful 2 year old dog (Dee Dee) from an animal orphanage in September 2011 and carefully researched pet insurance plans before choosing Trupanion. In June 2012 my high energy, always happy dog became very lethargic. Testing revealed a diagnosis of diabetes and our world changed overnight. Dee Dee now receives an insulin shot twice a day, eats special dog food specific to her condition, and has blood work periodically to check her insulin level. If I did not have pet insurance, I would have had to return DD to the animal orphanage because I could not afford her medical care. Since the diagnosis, I've paid my $100 deductible and have been reimbursed 90% for DD's diagnostic testing, blood work, insulin, syringes and a portion of her food. Knowing that these expenses are reimbursable gives me peace of mind - getting pet insurance was a smart move and Trupanion was a great choice. The reimbursement process has been easy and fast. Their customer service representatives have been very helpful and always pleasant.

It seems like 90% coverage after deductible is a bit of a stretch. It ended up being about 60-65% but it was a fairly quick response.