Expert customer care
Trupanion has been a peasure to deal with. Staff is knowledgeable and were able to answer all questions. My claims were handled quickly and professionally and I had my refund in 1 weeks time.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: German Shepherd
- AGE OF PET: 1 - 8
Did you find this review helpful?
Yes
No
Fantastic Pet Insurance Company
Very timely with reimbursement. Friendly and caring staff members. Very pleased I followed the recommendation of veterinarian friends and went with Trupanion.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Labrador Retriever
- AGE OF PET: Under a year
Did you find this review helpful?
Yes
No
Speedy reply
This is the second claim I have submited,and I'm very pleased with the service I have received.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Yorkshire Terrier
- AGE OF PET: 1 - 8
Did you find this review helpful?
Yes
No
Rosco
Amazing insurance company they helped me because I was ineed to pay my college tuition, rosco was diagnosed with parvo virus and I panicked using my scholarship money and wen ivexplained the situation they returned the money 2 days later. It's good to see that people care and back each other up.Thanks trupanion
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Mixed Breed
- AGE OF PET: Under a year
Did you find this review helpful?
Yes
No
Very very poor
I had two days left on my initial free coverage and signed up for complete coverage for my lab. Approximately three weeks later my lab got an incomplete fracture and had to have the bone in her front leg screwed together. When I called Trupanion they said that my dog was not covered as something had gone wrong with the website when I had used it and they had their own IT people look at it but have just denied everything. They told me that they could see that I had used the screen but said that it was too bad because it did not go through. What else would they say as to have to pay out right away would not be good for the company so by telling me that my coverage did not go through, they were able to save some money. My advice to people is to look elsewhere for coverage.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Labrador Retriever
- AGE OF PET: Under a year
Did you find this review helpful?
Yes
No
The best!
This insurance company is the best! As a new customer I was really grateful for their support. Maggie is now doing just fine, but still having medications. Thank you Trupanion!
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Bichon Frise
- AGE OF PET: 1 - 8
Did you find this review helpful?
Yes
No
Great Company!
I'm very happy with Trupanion as our pet's insurance provider. Over the years, we have had 4 pets (dogs) registered with them, and each time they have been very helpful & polite on the phone, and the claims have been paid out correctly and on time in each instance. This has allowed us to give each of our pets the best possible care without concern about potential costs. I would highly recommend Trupanion!
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: American Eskimo Dog
- AGE OF PET: Over 8 years
Did you find this review helpful?
Yes
No
Gracious and helpful all the way around!
My experience with Trupanion was top notch. They answered all my questions in a very timely manner and they processed my claims immediately. The only issue I would have is that during my pets recent health issues, until we received the diagnosed as FIP, we had to pay the deductible on each claim with each vet referral. Other than that, it was a good experience.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Domestic Shorthair
- AGE OF PET: 1 - 8
Did you find this review helpful?
Yes
No
Claim Submission
I submitted a claim to Trupanion on Wednesday morning and by Wednesday evening they sent me an email telling me my claim had been processed and would be sending me a check shortly.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Pomeranian
- AGE OF PET: 1 - 8
Did you find this review helpful?
Yes
No
Great pet insurance
The best insurance there is!!! They haved saved my pocket book and my pet.
Did you find this review helpful?
Yes
No