Quick response
Other than the fact that you failed to change one of our policies since last June the response I received was an apology and immediate change to that dogs policy which will go into effect next month.
- INSURER:
Trupanion Canada
- POSTED: 03/30/2018
- BY: Catherine
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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Great service.
Great service. Jennifer was helpful and caring
- INSURER:
Trupanion Canada
- POSTED: 03/30/2018
- BY: Lygia
- BREED: Mixed breed Medium (20 - 55lbs when full grown)
- AGE OF PET: 7 - 10
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Alice was so quick at speaking to my situation friendly with a smile in her voice.
Alice was so quick at speaking to my situation, friendly with a smile in her voice. Felt like family.
- INSURER:
Trupanion Canada
- POSTED: 03/30/2018
- BY: Valerie
- BREED: Bernese Mountain Dog
- AGE OF PET: Over 11 years
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Issue with website
My problem is not with Bethany. My problem is with the new website you have. I have been using it for years. Now I can't. I got kicked out because it wouldn't except any of my passwords. That is very frustrating.
- INSURER:
Trupanion Canada
- POSTED: 03/30/2018
- BY: Cathy
- BREED: Rat Terrier
- AGE OF PET: 7 - 10
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We have no issues getting coverage.
She was very helpful and hopefully we will have no issues getting coverage.
- INSURER:
Trupanion Canada
- POSTED: 03/30/2018
- BY: Lurdes
- BREED: American Staffordshire Bull Terrier
- AGE OF PET: 7 - 10
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Love that Trupanion takes my claim right at the vet office.
Love that Trupanion takes my claim right at the vet office. Though wish I knew why my premiums keep going up
- INSURER:
Trupanion Canada
- POSTED: 03/30/2018
- BY: Debra
- BREED: Havanese
- AGE OF PET: 7 - 10
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I was amazed at how much time Carmen spent with me
I was amazed at how much time Carmen spent with me, explaining everything thoroughly. But even more important, was the obvious care and concern that I could feel from the way she spoke to me and how she wanted to assist me. She also spent time speaking with a person another department who was able to resolve the issue immediately. This person's name was Jasmine. I can honestly say that I have never spoken to a customer service representative who is better. She has a terrific representative of your company.
- INSURER:
Trupanion
- POSTED: 03/30/2018
- BY: Janet
- BREED: English Bulldog
- AGE OF PET: 7 - 10
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Very professional and great service
Very professional and great service
- INSURER:
Trupanion
- POSTED: 03/30/2018
- BY: Vasiliki
- BREED: Schnoodle
- AGE OF PET: 7 - 10
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We have trusted Trupanion for many years to care for our pets.
We have trusted Trupanion for many years to care for our pets. I appreciate the excellent customer service and communication I received to resolve my issue.
- INSURER:
Trupanion
- POSTED: 03/30/2018
- BY: Sandra
- BREED: American Shorthair
- AGE OF PET: Over 11 years
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