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As always Trupanion comes through with great service!
As always, Trupanion comes through with great service!
Insurer: Trupanion Canada
By:
Thank you
Because you explained everything so you could understand thank you thank you
Insurer: Trupanion Canada
By:
Easy process information easy to access
Easy process information easy to access
Insurer: Trupanion Canada
By:
I didn’t know how to make claims at first so the initial process was a bit delayed.
I didn’t know how to make claims at first, so the initial process was a bit delayed. Once I knew how to do this it’s been very easy and helpful!
Insurer: Trupanion Canada
By:
I find that associated health issues don't get filed under the same condition.
I find that associated health issues don't get filed under the same condition.
Insurer: Trupanion Canada
By:
Easy sign up
It was great except wouldn’t work for my husband when I forwarded him the email. I had to do it on my phone for the link to work.
Insurer: Trupanion Canada
By:
No real deal with them yet.
No real deal with them yet. No reason to score them otherwise
Insurer: Trupanion Canada
By:
Knowledgeable Staff
Telephone representative was very knowledgeable, professional, and personable. She put me at ease and allowed me to ask as many questions as I wanted.
Insurer: Trupanion Canada
By:
They will not cover hereditary hip Dysplasia
We rescued a 2 year old English Mastiff that was next to be euthanized at a dog shelter because no one else would take him. When we picked him up at the shelter we were told he has a slight limp but had been checked out by the vet who covers the pounds animals and we were told it was nothing serious and he would out grow it and given a clean bill of health. We got TruPanion insurance for him. Our first visit to our vet 1 month later with Zeus gave him a clean bill of health. 6 months later we noticed a slight limp. Brought him to our vet who did x-rays and found he had hereditary hip dysplasia (extremely common in English Mastiffs) Trupanion states in their adds that they cover hip dysplasia in large breed dogs. Hip dysplasia can only happen through heredity, not injury. When our vet submitted the claims to Truepanion, they refused to cover Zeus because it was a pre existing injury. I wasn't an injury it was hereditary. Even though they say they cover hereditary hip dysplasia in common large breed dogs, they refused to cover us and zeus. They stated they did an extensive search of Zeus before we had him and before the pound had him and found someone else had taken x-rays that showed hereditary hip dysplasia. So apparently their claim of covering hereditary hip dysplasia in large breed dogs was a lie and cost us 6 months of payments to them.
Insurer: Trupanion
By: Denise Hulette
I’m so glad we got pet Trupanion insurance on Bella!
We got pet insurance on Bella when she was a puppy and so glad we did. Little did we know she would have a skin condition that would need monthly medication and now a anal mass and needs surgery and possible radiation/chemo. She’s only 5 years old. Trupanion has been great! A fast turnaround with claims and everyone I talk to is so nice and helpful.
Insurer: Trupanion
By: Sharon