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Our dog had a few claims back to back, within 2 months of starting the policy. We did not do a ton of research on the insurance companies, we chose Trupanion because of the easy plans (Slide your coverage, slide your deductible). It took about a month to get the payment for the claims and they all came at once, even though the claims happened over the course of a few weeks. This was explained to be because the policy was both brand new and there were multiple claims. It was understandable and there were no problems receiving payment when it finally came. The 8/10 was solely because of the payment being 4 weeks or so, other than that Trupanion was great to deal with.

My beloved Max, a Malamute/GS mix who is approx 13.5 years was dx with Renal Failure this past July. Trupanion was Excellent! They answered every question, they were prompt, and most importantly, they were all very kind during a very difficult time. They live up to every word and beyond of what they promise.

The first month I sent in claim forms they were not processed, and the lady at that time (on the phone) after I called a month later, had asked "oh did you wanted them submitted" really no...i sent them to you for fun, considering you are an insurance company and I sent you receipts, what did you think you where supposed to do with them?!finally i managed to have one really helpful lady, who I am going to email my forms right after this.

Any time I have spoken to Trupanions Customer Service, they have always been Polite & Knowledgable. They have Compassion. They have never rushed you off the phone. They also offered us different solutions to a Problem we had. I would Highly Recommend this Company to my Family & Friends. Thank you for your Caring Staff & Great Service.

Associates are helpful and convey a true concern for your pet.

Our 8m old doberman puppy experienced heart failure in May 2013. It was completely unexpected. There really were no signs prior. He was diagnosed with mitral dysplasia and atrial myopathy caused by leaky heart valves which he was born with. He was hospitalized for 6 days at a specialty hospital where he underwent around the clock care and medications. Expenses for his hospital stay and on-going doctor visits and medications were in the thousands. We are extremely fortunate we purchased coverage through Trupanion shortly after we got him. Trupanion claims department and customer service was exceptional. Initial claim took about 4 weeks because all medical history needed to be verified. Subsequent claims have been much quickly with turnaround time of 1-2 weeks. Trupanion has provided 90% coverage for all approved diagnosis & services. We highly recommend Trupanion to other pet owners and have already recommended Trupanion to our friends and family.

Our our 13 Lhasa became very ill. He spent 5 days in the hospital with a bill of $7800. Trupanion paid the entire 90% less our $250 deductible and initial office visit of $65. We submitted our claim and received a check with 10 days before the credit card arrived. The claim service was excellent. I would recommend Trupanion to anyone seeking Pet insurance. They are excellant

I had to take my dog to dermatologist. The exams and medicine were so expensive . Trupanion were on the phone with me when I was at the vet's office and pre-approved all the visit and expenses. Leaving me happy and with no worries of a very big expense . Thank you!

I took out pet insurance when I got my new puppy. I took out a policy that had a $50.00 deductible per claim. I have only had one claim to date and it did not qualify for reimbursement as the claim was not over the regular office visit. My total premium with tax is $64.00 per month. It seems like a lot of money but I know there will be a time when I will need this policy. I think of it as less than a take out coffee per day. Instead of paying a huge Vet bill when I will need it, I am paying is slowly over time. It is a lot less painful to pay $2.00 a day than a bill that could bankrupt you. Yes we will do anything for our beloved companions!!

They were extremely helpful when I was getting hit with these vet bills.