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My newly adopted 3 year old chow needed entropion surgery, and when I called to give Trupanion a heads up for the first surgery they said it would be covered less deductible. Then I called to tell them he needed a 2nd touch up surgery and they were upset that he was struggling, and said coverage for the touch up was not an issue. They really cared about how well Cody did, and are all around great.

Two Golden Retrievers, Cooper and Bailey, have been a part of our family since they were 8 weeks old in January of 2013. They are now 17 months old and are certified as Therapy Dogs. They are such wonderful companions and family members! Trupanion has been a part of our plan for taking care of Cooper and Bailey since we brought them into our lives; and we are so glad for their help. Early in life Cooper and Bailey both experienced problems with diarrhea. They were placed on special diets and medications to control it. The diahrrea problem resolved itself as Cooper and Bailey grew up; but while it was going on Trupanion was with us every step of the way to help with the medical expenses we were incurring. Later, both Cooper and Bailey were diagnosed with atopic skin condition that requires them to be on a special diet and to take expensive medication. Once again, Trupanion came to the rescue and has helped immensely with covering expenses related to purchasing their food and medication. Trupanion's response to submitted claims has always been prompt and fair. The claim resolutions are clearly explained and checks arrive soon after a claim is resolved. We couldn't be happier Trupanion is part of our dogs medical care plan.

Shortly after adopting my cat, he got sick and had to go to the vet (we went mmultiple times and had a week of antibiotics before he was totally ok). My vet works directly with Trupanion, so everything got approved before I even left the office and all I paid was the 10% coinsurance. My cat was still on the introductory free trial period. Only a few vet offices are set-up to do that right now, but it made everything really easy for me! Hopefully more vets will do this!

Trupanion is exceptional in every way I have encountered. Their customer service, communications, and timeliness throughout the claims process was outstanding and very much appreciated. At a time when you are so worried about your furry loved one, it is tremendously helpful to have one less thing to be concerned about. Trupanion was an incredible partner in supporting Mosley's full recovery. Thank you so much Trupanion!

QUESTIONING MY CLAIM AT FIRST, BUT WAS VERIFIED BY TWO VETS, TRUPANION STEPED UP TO THE PLATE AND HAVE BEEN WONDERFUL EVERY SENSE.

During a routine dental cleaning (not covered by pet insurance) my veterinarian discovered trauma in the form of an absorptive lesion to one of blue's teeth requiring it to be removed. Since my vet determined it was caused by trauma and not the mild grade one dental disease which the cleaning was completely rectifying, they assured me that this would be something covered under pet insurance. Well trupanion decided that it wasn't and now I have to go through a lengthy appeal process to receive the reimbursement I know I deserve for the procedure, and to top it off my vet is on vacation adding to the length of time I'll have money tied up in something that was so obviously reimbursable according to Blue's doctor, not pleased

I was very pleased with the service. I deal with Trupanion but received the cheque from VetInsurance.

I never worry when I take my girl Rexi to the vet now, because I know she'll get the BEST care under Trupanion. I'm so grateful!!!

I brought my dog in because she was having bloody diarrhea. Upon exam, they found out that she had accidentally eaten something that was causing her discomfort. Upon reviewing the stool sample, it came back positive for a parasite. I was comfortable knowing we had Trupanion however I was disappointed to find out my claim would not be covered and our payment would have to be out of pocket because it was still in the 30 day grace period. This was on March 13th and my grace period ended on March 14th. Seriously??? Aren't you supposed to be there for me when my dog is ill? If I would have waited one more day to take her in good lord knows what could have happened to her. You can count on me fighting this claim and debating the continued use of your services in the future. Thanks for nothing.

The only issue I have had is fax was not submitted therefore it took longer time for payout.