All lies!!! So all the reviews you read and see on TV is completely fake we have spoken to a couple of vet's anynone accept this
They're all lies!!!! The TV ad says direct payment! Only if the vet actually accepts it! We we also told because my puppy popped his knee out, it's an illness not an injury!! Your right puppies don't pull knee caps, but it happened and they denied it.
- INSURER:
Trupanion
- POSTED: 03/30/2018
- BY: michele
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Very professional and great service
Very professional and great service
- INSURER:
Trupanion
- POSTED: 03/30/2018
- BY: Vasiliki
- BREED: Schnoodle
- AGE OF PET: 7 - 10
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One of the best things about your company is that a REAL person answers the phone.
One of the best things about your company is that a REAL person answers the phone. Each individual I have talked to in your company has been very, very caring. That is very nice because when I have to call you, I have an unhappy situation going on at my home. Thank You.
- INSURER:
Trupanion
- POSTED: 03/30/2018
- BY: Barb
- BREED: Wirehaired Pointing Griffon
- AGE OF PET: 7 - 10
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He made a scary process very simple!
He made a scary process very simple!
- INSURER:
Trupanion
- POSTED: 03/30/2018
- BY: Rebecca
- BREED: Pug
- AGE OF PET: 7 - 10
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I was amazed at how much time Carmen spent with me explaining everything thoroughly.
I was amazed at how much time Carmen spent with me, explaining everything thoroughly. But even more important, was the obvious care and concern that I could feel from the way she spoke to me and how she wanted to assist me. She also spent time speaking with a person another department who was able to resolve the issue immediately. This person‘s name was Jasmine. I can honestly say that I have never spoken to a customer service representative who is better. She has a terrific representative of your company.
- INSURER:
Trupanion
- POSTED: 03/30/2018
- BY: Janet
- BREED: English Bulldog
- AGE OF PET: 7 - 10
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I'm always happy with the customer service from Trupanion.
I'm always happy with the customer service from Trupanion. Kira was really helpful and answered all of my questions. She was also very nice.
- INSURER:
Trupanion
- POSTED: 03/30/2018
- BY: Margaret
- BREED: Mixed breed Medium (20 - 55lbs when full grown)
- AGE OF PET: 7 - 10
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I still don’t know why you changed Sheba from being spayed to not being spayed.
I still don’t know why you changed Sheba from being spayed to not being spayed. She was spayed years ago. If you’re going to make changes to my information please let me know ahead of time.
- INSURER:
Trupanion
- POSTED: 03/30/2018
- BY: Toni
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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Other than the fact that you failed to change one of our policies since last June the response I received was an apology and immediate change to that dogs policy which will go into effect next month.
Other than the fact that you failed to change one of our policies since last June the response I received was an apology and immediate change to that dogs policy which will go into effect next month.
- INSURER:
Trupanion Canada
- POSTED: 03/30/2018
- BY: Catherine
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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Alice was so quick at speaking to my situation friendly with a smile in her voice.
Alice was so quick at speaking to my situation, friendly with a smile in her voice. Felt like family.
- INSURER:
Trupanion Canada
- POSTED: 03/30/2018
- BY: Valerie
- BREED: Bernese Mountain Dog
- AGE OF PET: Over 11 years
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