5
out of 5
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5
out of 5
I called with questions regarding a recent Cancer diagnosis for one of my dogs.
I called with questions regarding a recent Cancer diagnosis for one of my dogs. I expected a little backlash because of the cost of the claim. But to my surprise Carmen was not only helpful, she was also empathetic and non-judgmental. I appreciated that kindness during a time of extreme stress and sorrow. Thank you!
- INSURER: Trupanion
- POSTED: 03/21/2018
- BY: Rebecca
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
5
out of 5
I appreciated that kindness
I called with questions regarding a recent Cancer diagnosis for one of my dogs. I expected a little backlash because of the cost of the claim. But to my surprise Carmen was not only helpful, she was also empathetic and non-judgmental. I appreciated that kindness during a time of extreme stress and sorrow. Thank you!
- INSURER: Trupanion
- POSTED: 03/21/2018
- BY: Rebecca
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
Love Trupanion
Love Trupanion you are the best, I'm always talk with all the people who care about their dogs about how wonderful Trupanion is, you help me a lot through all the illness of my baby (cancer) not only financially but emotionally every time I'm call your agents always have a nice an positive attitude and I'm feel I'm not along on this war, I'm only have a big gratitude for all you do for me and my baby, for the bottom of my heart thank you , thank you, Trupanion you are the best pet insurance then a dog owner can have
- INSURER: Trupanion
- POSTED: 03/21/2018
- BY: Elizabeth
- BREED: Boxer
- AGE OF PET: 7 - 10
5
out of 5
If it reimbursed for exams that would be better
I would like the policy much better if it reimbursed for exams. Here's the conundrum: an exam is absolutely necessary because how else would the illness or injury be known how to be treated without the exam. I'm not talking about yearly wellness exams, but exams when there is a problem. That kind of exam is how the Vet figures out how to treat the problem and it is crucial and is not elective. Please consider changing your policy to include critical exams. There are other insurances that pay for ALL exams, including annuals. I feel you are saving money at the expense of me and my pet. I also feel it is immoral to profit off of illness. I would like a response.
- INSURER: Trupanion
- POSTED: 03/21/2018
- BY: Dana
- BREED: Papillon
- AGE OF PET: 7 - 10
5
out of 5
Jodi was helpful
Jodi was helpful and she did what she was able to accomplish.
On your website/porthole, if one has multiple policies, there is nowhere to type in another policy number to switch back and forth. VERY FRUSTRATING
- INSURER: Trupanion
- POSTED: 03/21/2018
- BY: Rick
- BREED: German Shepherd
- AGE OF PET: 7 - 10
5
out of 5
Resolved everything for me
Karly was so pleasant and resolved everything right then and there. Love the service I receive from Trupanion.
- INSURER: Trupanion Canada
- POSTED: 03/21/2018
- BY: Bev
- BREED: Cockapoo
- AGE OF PET: 7 - 10