217,900+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Customer Service is good and prompt.
Customer Service is good and prompt.
Insurer: Trupanion
By:
Calm and helpful and patient!
Calm and helpful and patient!
Insurer: Trupanion
By:
Because of great customer service and great coverage when needed
Because of great customer service and great coverage when needed
Insurer: Trupanion
By:
Because I don't have to wonder what I would do if Charles got injured.
Because I don't have to wonder what I would do if Charles got injured. It's a peace of mind.
Insurer: Trupanion
By:
Amazing service!
So fast! I couldn't believe I got a text right when I left the vet, and an email right away, and a response within 24 hours or a very short time period. Very impressed!
Insurer: Trupanion
By:
Missing records ???
Policy claim #552485-2-2. I got three emails saying they needed more medical records. I uploaded 11 pages on an almost three year old dog. Then I got another email saying they wanted more details. I contacted my Veterinarian that treated him, they emailed detailed records to Healthy Paws. I got an email today saying claim was denied due to missing records. I have no way of seeing exactly what records are uploaded because the website doesn't show me. My claims are 4,300.00 dollars and I pay over 82.00 per month for my two dogs with 500.00 deductible and 90% coverage. This is the first claim I've ever filed and If they don't fix this I'll have to switch companies. My dogs are only 2 and 3 years old.
Insurer: Healthy Paws
By: Sharon
Fantastic customer service always
Fantastic customer service always. Feel 100% confident on the insurance I have for my best friend. Such peace having this security in place if my boy ever needs it.
Insurer: Trupanion Canada
By: Michelle Bishop
Terrible communication/customer service
I agree with the posted comments about the lack of customer service. I have tried to call them over the course of 3 weeks, various times of day and days of the week with a recording saying I have either a 15min or 30min wait time----after one hour of waiting still no answer. I have also emailed them and received very delayed responses or none at all. My vet has also voiced the opinion that the contact/communication with this company is very poor. I don't recommend them at all.
Insurer: Petsecure
By: A
The best pet insurance
TruPanion direct billed my vet, they informed me of every step throughout the claim process, and covered over $600 of the vet bills. I highly recommend them to anyone who has pets.
Insurer: Trupanion Canada
By: Hayley Puglisevich
WARNING!! Late Stage Robbery!!
They were great to start. It began 6 years ago at around $60 per month. It raised to $94.07 per month over time. Now I just received a notice that it is raising to $205.05 per month !!!!! My dog is just turning 7 years old so they are trying to make the insurance unaffordable now that the dog will be a bit older in a couple years. I've paid every month for years, now all of the sudden they are trying to starve us out with crazy prices. I'm shocked $60 to $94 to all of the sudden $205 !?!?!? Thieves, beware of this non-sense, this is their game.
Insurer: Healthy Paws
By: Troy