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I think this survey needs to be fixed; it's too light and hard to follow; my review is that Nationwide knows how to run an insurance company. My two French bulldogs are like family and they get the best care and attention from Tender Care of San Rafael. Dr. Griffith is amazing and never fails to call me or follow up. I love the reminders given by the organization about appointments, etc. I have referred tons of folks to Nationwide and I intend to keep going. Don't stop what you are doing. Take over the pet insurance business as you know how to do it. thank you, Thank you, Dr. Pat FitzGerald (below is for fish oil not treatment, FYI)

After a fairly routine cryptorchid procedure, our English Lab Luke got a nasty post-op infection. We had to rush him to the Emergency Vet at 11 PM. He had a long surgery to help drain and clear the infection. I was worried that it would not be covered by insurance because we didn't take out the wellness insurance for the neuter (we could afford to pay the neuter fee, why take out ins for that, right?) I downloaded the claim forms, filled them out, uploaded them and sent them in. Records were requested from the clinics involved in his care, and the claims were processed and paid within 4-5 days. The plan we chose was a reasonable monthly fee, and a $300 deductible for 80% is better insurance for my pet, then my own healthcare coverage! Our stress was sure less after receiving the email that a check on was on its way to us. I have looked at several other companies, Embrace was the BEST choice for our family. The ease of the process was about as seamless as it gets. Thanks again ~ Luke and his humans are greatful

My pets are my babies...with 2 dogs and 2 cats pet bills can easily add up. Embrace gives me the coverage I need to keep my fur babies healthy. Also in case of illness or emergencies, I have piece of mind knowing Embrace will help.

When my 8 year old Shepherd mix required a Neurology consultant, I knew it would be pricey. I am so thankful for Embrace! Claims for Rocky's Ultrasound, MRI, bone biopsy and related diagnostics were handled without delay...over $5,000 in charges. If more pet owners were aware of how much top level veterinary care costs, they would consider insurance.

The claim was handled quickly and in order. Speedy payment.

I have had Nationwide (formally VIP) for many years for several dogs and have always found them to be fair and they process claims quickly.

Great job processing our claim quickly & professionally.

My dog recently had a problem with his skin. This meant trips to the vet and some healthy charges. I put in a claim and received notification by e-mail that there was news on it. Since I'm not very good with the computer, I phoned and was helped almost immediately by a representative named James. There were-no endless menus and time waiting on the phone.. He told me that I would be getting a check soon. Finally a place where you talk to a person and not a machine, where you are treated like a customer, where you go away satisfied. I'm very satisfied that what I put into my monthly insurance payment is well worth it.

All of my wellness and medical claims have been handled quickly and as expected. I appreciate being able to submit my claims (with invoices) by email and I appreciate being able to quickly access full history of claims for both my dogs while logged into the website. There have been no surprises (which is ideal for an insurance contract).

Customer service is amazing and so is the coverage given with this pet insurance! I have never felt more secure that my dog has an entire team that actually cares about pets. Thank you ALL for all that you do!