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The personnel are knowledgeable and always answer questions positively. Payment information is received the next day or the same day if my appointment is first thing in the morning. As I mentioned in my review title, the staff are prompt, courteous and professional.

I recommend pet insurance to everyone, and I always suggest Trupanion. I've been with them for about 5 years now but have been fortunate enough not to need them, until recently. My dog has developed skin problems and we've tried every medication out there. They've issued a cheque, no questions asked, every time. Now we've come to the last resort which is a very expensive drug. Again, no issues and I receive my cheque within 5 business days EVERY TIME. They're quick to respond to any questions, and I can't even imagine what would happen if I didn't have them. Sign up with confidence.

I've had two claims already for my 4-year old dog. When I spoke to a customer Service rep, it didn't seem like I was speaking to an insurance company. The repwas very concerned about my dog, and was very knowledgeable about my dogs medical condition. Sounds weird to say, but they seemed almost happy to pay the claim! Claim process couldn't be easier. Would highly, highly recommend.

Excellent service and worryfree honest coverage. I would definitely suggest that all pet owners buy insurance with this Company. Hopefully you never need it but from someone who has used it it's also nice to know it's there for you if you do need to use it. Never a worry about providing the best care for my pup.

I was so thrilled to find out that Trupanion was going to cover my dog's Stenotic Nares surgery! Prior to doing the surgery, I had heard from many other French Bulldog owners that the procedure would likely not be covered. Since it's SUCH a good surgery to do on a dog with narrow nostrils, I decided that we would go ahead and do it regardless of whether or not it would be covered afterward. My dog's quality of life was (and IS) worth more than whatever the surgery cost was. The surgery went well, and a few days afterwards I decided to submit a claim. To be honest with you, I was so convinced that it wouldn't be covered that I almost didn't even bother submitting. So you can imagine my surprise when I got an email from Trupanion telling me that they would be happy to cover it. I am just thrilled!

This was the first direct billing that my Vet had done.The original estimate was between $1300.00 - $2000.00.It included a blood test to make sure that there would be no complications with our Morkie and the anesthetic.This was approved by Trupanion. The blood test showed a little bit of an elevation in regard to the liver.So the Dr.did a bile acid test to ensure there would be no complications during the PL surgery because of this.The bile acid test was not on the original estimate of procedures.We were charged $65.80 as a separate bill (or 2nd claim)with the understanding that if our dog has any problems with his liver $65.80 of our $300.00 deductible has already been paid.That is ridiculous!The vet took extra precautions to ensure that my dog would be alright during his PL operation.The high end total that was approved was $1841.43...the bill submitted with the $65.80 charge for the bile acid test was $1630.83.This was well within the approved perimeters and was associated with the PL problem in regard to the amount of anesthetic. Which may or may not of caused problems during the operation if the vet had not done his due diligence.REALLY! Now we have to remember for the next 12-15 years that we have a credit on our deductible...but only if it is a liver problem....if he ever even has this problem. Your policy needs a little leeway in some situations. If there had been complications it would of cost you more than $65.80! Client ID:15154 Invoice #:141026 Policy# TC0001569686

Claim was very simple to submit. I didn't have to personally submit anything other than the invoice and simple claim form. They processed and approved claims very quickly, one on the same day, and I received reimbursement a few days later.

I was skeptical about purchasing pet insurance and prepared myself for frustration with my claim. Much to my surprise, not only was the claim process simple and straightforward, but my claim was processed quickly and without pushback from the company. So glad I chose this company!

Trupanion is the third company I have used. It is by far the best. Pays 90% per occurence with no deductible. Turnaround time after claim is faxed is less than 2 weeks. There are no exclusions for preexisting conditions or hereditary diseases.

Our five month old puppy became very sick and a number of vets could not figure out what was wrong with her. Through Trupanion, we were able to afford the diagnostic tests and treatments that were able to find the right treatment for her. Without Trupanion, we would have been in a much more stressful position, but having insurance available made a bad situation financially tolerable. Our interactions with Trupanion representatives have been amazing and very timely, and they have really put effort into customer care. We are very happy, and our puppy is on the mend.