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I thank you for taking the time to answer my questions. I was fortunate enough not to take her to the hospital. I will monitor her. My vet is aware of the situation

Trupanion was very prompt in addressing the insurance claim for Madison. My only question was they sent the money to the the vet instead of to me (I had paid the bill in full and indicated that on the form) and then I had to return to the vet to be reimbursed. Other than that it was great!

Very quick service with no problems

Prompt and generous reimbursement of submitted invoices.

Got immediate attention to my calls and emails. Your agents responses were clear and pleasant. Most of all my claim was processed and paid in one day. Though there is still a small part yet to be settled I am very satisfied with Trupanions personalized approach to communications, service ,and efficiency.

You are amazing. I've had other pet insurance companies that either charged huge increases to my policy or were very slowly to pay. I love that you sent my refund directly to my bank account. Your customer service reps are very caring and sympathetic. I told the employees at my veterinary office what exceptional service you offer. They were glad for the feedback so they're able to recommend Trupanion to other customers.

We have been using Trupanion for years. Recently we went from 0 to 300 and them1000$ deductible. But with rates continuing to increase 20% a year Truoanion is unaffordable for most. We love your service but costs are prohibitive.

This is the second pet I have had enrolled with Trupanion, and with each pet, the pre-approval process hasn't worked very smoothly at all. In fact, each time, the people I reached first by calling have not really seemed familiar with it. It's frustrating since it has been a very time-sensitive, life-threatening situation in each case. I would really like it if Trupanion could initiate getting some medical history at the time of enrollment instead of at the first claim to help expedite the process. I'm fortunate that I have had the resources available in each case to go ahead and get treatments started, but it is bothersome that the fact I had already initiated treatment seems to further complicate the process. My pet is already at the clinic in dire circumstances - am I supposed to have the pet discharged pending your collection of medical history and review of the treatment plan? It doesn't seem to make much sense from the client side, and it puts my pet's life at risk. Ultimately, coverage has been approved and is very helpful, but it has been very stressful at the outset when my mind is understandably focused only on helping my dog survive.

It’s fast easy and a quick turn around time on getting our money.

We have been using Trupanion for years. Recently we went from 0 to 300 and them1000$ deductible. But with rates continuing to increase 20% a year Truoanion is unaffordable for most. We love your service but costs are prohibitive.