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In the past, we've had great experiences with Trupanion. We've recommended you to SO many other pet owners. Unfortunately, things have been very different recently. Everyone we've spoken with has been extremely kind, understanding, and professional... however, we've been waiting weeks and weeks for a resolution to a simple issue, filled with empty promises, miscommunications, mistakes, etc. We're constantly told it will be fixed within a few days, but weeks go by. I was promised calls from Ashley, Christina, Louise, and also a manager. I was told I'd hear back either over the weekend or by the beginning of the week (at the latest). I still haven't heard from any of the 4 people. We were also told verbally that our appeals had been overturned (in our favor), only to have another issue the next day when we received emails saying they were denied. Meanwhile, we have charges on our credit card that we should have been reimbursed for months ago. Everyone is very nice - and I have to give credit for that. But the actual execution of handling the issues just seems to be filled with miscommunication between various Trupanion employees, followed by promises and resolutions and phone calls that all haven't happened. Really hoping this changes, as we've never had this type of issue with Trupanion until recently.

I was treated with respect as always. The representative was nice and compassionate.

Because you’re amazing to work with and I’ve never dealt with a company so willing to help and with so much compassion!

Trupanion has always been great to me with and my pet and are very quick to pay my pets bill.

Friendly service representatives and the quickness that they file and respond to your claims

Good reimbursement of serious and expensive medical care with no lifetime limits -however not enough procedures are reimbursed and this time the turn around period was very long

The submission process is quick and easy and the claims are processed fast as well

Process claims quickly and provide the documentation why or why not covered

Your Reps are very nice and knowledgeable when I have called you. They make it easy to explain any questions I have had. AND your 90% coverage of covered items is great. Kudos to you!!!

So easy to work with making sure my baby is taken care of!