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Completely satisfied with the claim process and customer service.
Completely satisfied with the claim process and customer service. Dissatisfied with recent increase
Insurer: Trupanion
By:
Customer service extremely knowledgeable
Customer service extremely knowledgeable
Insurer: Trupanion
By:
Easy to file claim
Easy to file claim
Insurer: Trupanion
By:
Easy to use online submission claims process.
Easy to use online submission claims process. Timely notification of claims status.
Insurer: Trupanion
By:
Smooth Enrollment
Enrollment was smooth.
Insurer: Trupanion
By:
Every experience I have had with Trupanion has been positive.
Every experience I have had with Trupanion has been positive. My most recent conversation with Kayla was just another example of your company's outstanding customer service. Kayla was helpful and reassuring. She also took the time to answer all of my questions and reassured me that everyone there is concerned about our pets. I love Trupanion!
Insurer: Trupanion
By:
Excellent service
Excellent service
Insurer: Trupanion
By:
Friendly and knowledgeable
Friendly and knowledgeable
Insurer: Trupanion
By:
Gave me information I needed for pre-approval.
Gave me information I needed for pre-approval. I wish you covered more testing driven by owners (in my case from Dr. Dodds' research into food sensitivities using Nutriscan, a saliva test that indicates which foods a pet has had in the past two years and is sensitive to).
Insurer: Trupanion
By:
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