Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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STAY AWAY !!
Joined for 2 months now and 1st Claim Petsbest paid $0. TIME TO CANCEL THEM
Insurer: Pets Best
By: Randy
Awesome insurance
What a relief when PetsPlusUs reimbursed my kitty specialist and local vet testing cost. Tremendous bonus having insurance.
Insurer: Pets Plus Us
By: Katarzyna
I recommend Pets Best
I have had Pets Best for my dog for about 6 years. As he gets older, the number of claims I have filed for him has gone up, but Pets Best has always been great. I compare pet insurance to human insurance and, honestly, I wish I could have pet insurance for myself. Claim filing is super easy, claims are processed relatively quickly (2-4 weeks typically, which is incredible for insurance). They have never rejected a claim either - if the condition/medication is covered, I get reimbursed. No fuss. The only thing I have ever been irritated by is the time for the reimbursed money to be deposited into my account - it has taken anywhere from 1-3 weeks. Not sure if that's Pets Best or my bank, but it could definitely be faster. Overall though, I really have no complaints. I will be sticking with Pets Best for future pets.
Great pet insurance
Last year my cat, Joey, needed an ACL repair. Major surgery, rarely in cats! MetLife covered the surgery expenses at the best, most highly recommended surgeon in the area. They also covered all his recommended treatments, including laser and physical therapy, and follow-up. No questions asked, as long as the surgeon felt it was necessary. The customer service was excellent. Yes, it wasn’t the least expensive, but the coverage was excellent! Joey is fully recovered and back to playing!
Insurer: MetLife
By: Joanne
A life saver for my cat
My cat has many health issues that are complex and chronic.. I have to manage them with both medication and alternative medicine, like holistic methods, i.e. chinese herbs and acupuncture. MetLife has been covering it all, and it is not hard to submit to them either, like with other companies. Super simple, and it is covered. For my cat, who has had serious issues her entire adult life, it has been a life saver to have the insurance and to be able to use all modalities of veterinary medicine. She is now 14 years old and still going strong. I switched my other cats from Embrace to MetLife too because of the ease of submission. And it was slightly cheaper.
There for us in a time of need
I have never used pet insurance before, and when we adopted a purebred Sphynx, I thought it was in our best interest. I did my research and found Healthy Paws. The price was competitive, and the coverage I was quoted for felt sufficient. Fast forward to our cat's 1 year well visit, we were informed his cardio pet value was the highest they'd ever seen and referred us to a cardiologist. Sadly, our baby was diagnosed with juvenile heart disease, and we were given the news that he would be on lifelong medication and still have a short life. The news was devastating, and I was worried about how the insurance would treat us. They were amazing. The claims were easily submitted, and we were reimbursed within 2 days directly to our bank account. He recently went into heart failure after a routine procedure and was in the hospital. Healthy Pets covered all of his costs that were covered and even sent a check-in email to see how he was progressing. They make a bad situation feel safe and secure. Now I can focus on him and less about how I will afford to care for him. Highly recommend!
More Difficult than Medicare and SSA to Manage
When we signed up in 2020, they had good reviews. Once in, you have to upload all of your pets history, which we did. For 4 and a half years we have been canceled once with no notice because the card expired. Guess what, you have to reload all your doxuments, two week before we knew because we checked the card. Biggest issue is all their time, we had one claim approved to our deductible. The others they ran into lack is docs. We have a service dog, so everything has been provided every time. Their fees also are outrageous for the lack of coverage. Go anywhere but here.
large increases
after first year metlife pet insurance increased 100 100% increase after first year ---- i stuck with them because first year was affordable. Now its obvious when i will need my dogs insurance most in the future it will be unaffordable for a $5500. payout yearly plan with a $250 deductlible. MetLife you are now priced out of my ballpark. ! 5
Insurer: MetLife
By: Christine
Stay away from MetLife dog insurance
We first signed up with MetLife on December 29, 2022, for a pet insurance policy with 100% coverage and a $200 annual deductible. The monthly premium was quoted at $65.36. Our dog, a Great Dane mix, had just turned one on October 31, 2022, and had no pre-existing conditions at the time. When it came time to renew the policy on December 29, 2023, the coverage remained the same, but the premium increased to $90.30/month — a 38% hike. When I reached out to MetLife, I was told the increase was due to rising veterinary costs in our area. We accepted the new rate and moved on. However, on November 23, 2024, I received an email stating our policy would renew again on December 29, 2024 — this time with a new premium of $182.20/month. That’s a 100.17% increase from the $90.30/month we were paying just one year ago! I called MetLife on November 24, 2024, to ask about the drastic rate hike. I spoke to two representatives. The first couldn’t explain which factor contributed to the 100.17% increase, while the second claimed the hike was due to our dog’s age — he turned 3 years old on October 31, 2024. They also mentioned that location and breed could affect rates, but neither could provide specific details on how these factors applied to our situation. In the end, the decision is yours, but based on these facts, I would not recommend MetLife dog insurance to anyone!
Insurer: MetLife
By: Mira
Very Pleased
I can not say enough positive things about MetLife pet insurance. I did a lot of researching before purchasing insurance for my kitten. We had a pretty significant injury shortly after insurance kicked in (apparently no waiting period for emergencies). It took awhile to get approved but it was well over $1000, so I understand why it took longer to process. I wasn’t even sure it would be approved but was hoping for the best. It was approved…. Phew! We went for a kitty well visit Thursday PM and the claim was processed and approved Sat AM. So what’s not to like? They process claims quickly, customer service was top notch when I did have a question, plenty of options when choosing a plan and found it to be very decent coverage at a very decent price.