Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Worst insurance ever
Make sure u sit through and read every single fine print. They make you pay for the insurance up front which is understandable but don't even think about submitting a claim for the first month it will be denied as they claim to have a waiting period before u can even use their services
Insurer: Pets Best
By: Jessica
Pets Best Worst Dog Insurance Company
I was a customer for PETS BEST Insurance for 8 years, paying a monthly fee of 98 dollars, every year we had one or two small claims and it took them up to two months to reimburse me. Well my dog turn 8 years old and I received a letter informing that the new dues had increased 200%, from 98 dollars to 305 dollars! The reason was Doctors fees and inflation! If that is not obscene I don't know what is! They force you to cancel your policy because your dog is gettin old and they don't want to cover it!, it is not profitable! I spent 9,408 dollars in 8 years with minimum claims, my dog is in great shape, but because his age and breed is not longer viable for them, they decided to increase the monthly fee to an unreasonable amount. Don't hire this company, find out another company that is not going to dump you because your dog is getting old! Shame on them!
Insurer: Pets Best
By: Sergio
Put your $ in savings instead
I'm paying Pet Partners $1,750 a year for two dogs, for them to reimburse me 15-20% of my dogs' annual preventative exam fees. I would be better served putting $125 a month into savings, and if the dogs don't get sick, keeping the $ set aside for a rainy day in the future in the event they ever do. Instead, 2024 will have passed, I am about $2,200 that I will never get back and I am sick over it. A total of $1,750 in premiums, $650 in pet expenses, and I was reimbursed a total of $190. This is by far the most idiotic way I have ever spent my money, and what's worse is I didn't the reimbursement back prior to open enrollment and so I enrolled for another year. This feels like the ultimate gotcha moment. I actually feel like quitting my job just to get out of the premiums. Isn't that terrible.
Insurer: PetPartners
By: Nichole
Healthy Paws Pet Insurance Came Through
I can't tell you how happy I am that I purchased insurance on my fur baby from Healthy Paws. For a very modest monthly cost, they have paid thousands of dollars when she needed surgery and other services. Their response time is amazing! It really helps when you're worried about your pet, that you don't need to worry about how to pay for it. It was one of the best investments I've made.
Insurer: Healthy Paws
By: Ronnie
Awesome insurance
Pets Best is the best. Would recommend them to anyone. Great rates for great service.
Bailey's Journey
Pets Best Dog Insurance has been an excellent and consistent partner in my dog, Bailey's, cancer journey and treatment. Their rates are competitive. They have communicated well throughout. Claims coordination has been a breeze. And, most importantly, they've reimbursed the claims submitted per policy. I am grateful to have them as a partner in support of my fur family! Dr. Mary Jane Harmless
Pets Best Is the Best
First time I've used Pet Insurance for my dogs and this has been a great experience. I'll never get a pup without insurance again. And Pets Best is the Best. Great Coverage. Affordable prices. Easy to submit claims. Quick turnaround. Thank you.
Huge Premium Increase
Beware! The application process is easy and the claim filing process is easy. For the first 2 years the policy premiums were reasonable. But I just got my renewal for the upcoming year. Shockingly, my annual premium increased 55%! When I called to inquire, the representative was very nice BUT couldn't really give me a reason for such a huge increase. She said it was based on my zip code, my dog breed and she stated that the cost of claims were increasing. This puzzled me as they knew my zip code and dog breed when they issued the policy. Additionally, my deductible is $500 and I barely met that this year. When I inquired further she said that some zip codes only had their premiums increase by under 20%. What the heck?? When I asked for historical information as to what past premium increases had been, she couldn't answer the question. Now that's rich. A 55% premium increase. That truly makes the policy almost unsustainable. I feel duped by getting a policy with them! i feel like I was lured in and that they knew all along they were going to push a HUGE premium increase on me at a later date. My only advise to potential customers is BEWARE!! I encourage potential customers to shop around....
Insurer: Pets Best
By: Robert
Very simple process and great customer service.
Recently had a $935 bill for simple "allergies", the care was very needed, but we simply don't have that much money laying around. Paying pets best $105 per month gives us 90% unlimited coverage to include a wellness plan. At the end of the day, we only had to crap out $93 and pets best paid the rest of the bill. Highly recommend them.
Pet's Best Insurance - Claim Denial / Horror Stories Put to Rest!!!
Both of my dogs were “gifts” from my son. Bentley, a beautiful golden retriever was a birthday gift in 2016 and Bernard, a precious St. Bernard was my Christmas gift in 2021. The smartest and most loving thing I had ever done for them and for my family was to immediately obtain pet insurance. I spent a few weeks researching and comparing companies/coverages/premiums etc. and finally decided on Pet’s Best! My thought on insurance has always been: “I’d rather have it and not need it than to need it and not have it.” I also felt secure in knowing that if by chance my boys ever needed any type of care related to an unexpected illness/occurrence/incident, that I would not be forced to euthanize them because I could not afford to pay for their care. This was and today, still is my mindset and a conscious choice that is made. On 11/23/24, my otherwise happy, healthy just turned 3-year old St. Bernard required emergency life-saving GDV (bloat) / Gastropexy (tummy tacking) surgery. When my sweet boy became restless, anxious; began pacing, not settling down, drooling more than normal (thicker white drool) and was unable to lay down (belly was not touching ground – he was in a praying position) – I knew something was seriously wrong. I began checking him from tail to nose - Bernard was taken to the closest Animal ER facility, waited 2-1/2 hours, encountered numerous x-rays and labs, only to confirm our worst fears – bloat! At this time, and over $1,300. later, we were told they did not have a surgeon on-site / available to conduct this surgery, and Bernard would need to be transported (by us) immediately to a sister Animal ER facility approximately 45-60 minutes away. We were assured that Bernard’s survival rate was very good but the cost of this life saving surgery would begin at $8,000. & depending on organ damage at the time of surgery, this figure could significantly increase. We were also informed that upon arrival for surgery, a “deposit” would be required. Note: prior to leaving Animal ER facility, en-route to surgery facility, balance of $1,300 was due immediately upon release. Upon arrival at the surgical Animal ER facility, they were waiting for Bernard. However, they were far more concerned with explaining the necessity for the “immediate collection of the surgical deposit” required PRIOR TO ANY PROCEDURE which was $8,000. Yes, we had to “pre-pay Bernard’s surgery in full” prior to them moving/doing anything at all to help him! Most people do not carry or have $8,000 readily available. Here was my son, (an ER Nurse), scared to death for the life of our Bernard. Not only did Metropolitan Animal Hospitals (Highland Hts., OH and Akron, OH) waste precious time which bloat doesn’t allow for BUT their primary concern was COLLECTION OF MONEY OVER/ABOVE ANYTHING ELSE! My son’s hand was shaking as he took a pamphlet off the counter and begin applying for Care Credit hoping he would be eligible for the full amount. Luckily, he was and obtained a 12-month same as cash BUT what if insurance didn’t pay? I had read all sorts of horror stories & terrible online reviews regarding Pet’s Best DENIAL of CLAIMS & NOT PAYING their claims etc. Needless to say, I was then all nervous and upset too; all while being worried about my son and my poor dog who was undergoing surgery. I was already anticipating the denial – contemplating legal action – etc. My son and I had no idea how we would even begin to pay the 12-monthly installments compiling over $9,300. initially. I had myself so upset and distraught for nothing!!! I owe Pet’s Best a big apology & a huge and sincere “THANK YOU” for remaining true to your word!! Pet’s Best DID PAY EVERY SINGLE CHARGE per the policy and explained each itemization. There were NO SURPRISES! I filed my claim on 10.30.24 via mail – it was confirmed received 11/4/24 – a status update was provided 11/18/24 and I had claim payment confirmation on 11/21/24 with full payment received in my bank account just a few short days later! Note: I provided the itemized billings from each Animal ER facility and a receipt showing my payment was made in full. By the grace of God, Bernard was fortunate enough to survive his surgery as many dogs typically do not. Either too much time has lapsed or the surgery is not an affordable option resulting in euthanization. Just like my own health insurance, my premium has increased yearly, and sometimes significantly, I don't like it BUT I do understand and choose to remain insured. As with humans, dogs also age (only faster) and begin to experience more health-related issues. It's inevitable. I look at my monthly Pet Insurance installments as "pre-payment of any unforeseen emergencies" that may occur with Bernard and/or Bentley. While the premiums can be significant and yes, a struggle too, make no mistake, I will continue to pay them. I am very thankful, grateful, and beyond blessed to still have my beloved Bernard & to have had the coverage that I had/have with Pet's Best providing financial peace of mind. Thank you so much Pet’s Best (and also to my claims representative). I truly appreciate you!
Insurer: Pets Best
By: Lisa