Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,691 total
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Always prompt, good customer service but price has increased more than 2 fold.
Although you have good customer service and are prompt replying your increase in monthly insurance for 2 dogs and 1 cat makes it prohibitive for many of my companion animal clients that I refer your company to. Also, there should be an option for medication insurance. I always hear that insurance for humans keeps going up so does for animals but that doesn’t make it right.
Insurer: Trupanion
By: Dani
Healthy Paws Doesn't Care
Healthy Paws continuously raises their rates with some very large increases year over year. Despite having a policy with 90% coverage since 2016 a new policy of Healthy Paws is to cover a maximum of 70% while still charging outrageous amounts. You won't be grandfathered when changes are made to the financial benefit of the company. Since previous conditions are not covered by insurance I suggest choosing wisely and Healthy Paws is not the path to take.
Insurer: Healthy Paws
By: Jason
Everything was great
Everything was great. Fair deal. We are happy. You don’t hear that often.
Insurer: Spot
By: Jason Pike
We are SO thankful to have ASPCA pet…
We are SO thankful to have ASPCA pet insurance. It makes getting great care for our cats so easy. The claims process is easy and quick.
Insurer: ASPCA
By: Sarah Kesty
Made shopping for insurance for my…
Made shopping for insurance for my puppy very easy and gave me peace of mind that she is covered
Insurer: Prudent Pet
By: trialdiyahoo.com
SPOT best pet insurance company, bar none!
I have been with 2 other pet insurance companies in the past. They cost more, fewer benefits were available, and it took a really long time to receive my reimbursement (it was 5 months one time). I love the simplicity and efficiency of SPOT!
Insurer: Spot
By: Barbara Wood
so far totally satisfied
so far totally satisfied
Insurer: Trupanion
By: David F
Exceptionally Customizable - Administratively Challenging
PetsBest is great for it's customizable plans to fit your budget. However, claims take a month or more to process, customer service wait times are 10-15 minutes plus, and a receipt for services does not seem to be adequate if you've met your deductible and are owed money. My most recent claim, submitted in November 2025 for dental procedures, was rejected because the vet did not send medical records. I was told to get medical records dating back to October 2024 from ALL vets my pet had seen, open a new claim, and submit the records. I did all of this and just received a message last week that I needed to resubmit the records. I guess if you're not due money back, PetsBest is great, but if you've met your deductible and are owed money, be prepared for administrative hassle that can drag on for literally months.
Insurer: Pets Best
By: LAKiefer
Pets Best is the Best!
I had used Pets Best previously for one of my fur babies. I always received great service, policy information was clear and they always answered any questions I had. When my dog passed, I forgot to cancel my policy. A few weeks later after submitting my last claim, they also reimbursed me for the two months I had overpaid, without me even asking. I already had a high opinion of Pets Best but this simple action after the loss of our pet elevated my view. They were the obvious choice when we decided to get pet insurance for our current 5 fur babies. Service is just as wonderful! They have policies that fit everyone's budget. Communication is great! I have never had an issue and will continue using them with any future pets we have. Highly recommend them!
I pay way more than I get refunded
I pay way more than I get refunded, so there really is no reason for me to have this insurance.
Insurer: Spot
By: Samir Eid